VA • Administrator • Customer Service Representative •

Overview

Looking for full-time work (8 hours/day)

at $8.00/hour ($1,408.00/month)

Associates degree

Last Active

April 25th, 2024 (10 days ago)

Member Since

July 22nd, 2019

Profile Description

I have been in the Customer Service Industry for over 8 years providing remarkable solutions. Answering phone calls, emails, and chats were the tasks commonly given. Good thing multitasking is like second nature. I have worked as a Call Center agent for more than 5 years. Listening to and understanding the customer's concern in the first few minutes of the call is vital in providing accurate resolution. My diverse skills include navigating the tools that were given by our clients effectively, utilizing critical thinking, performing data entry functions, problem-solving, and implementing organizational skills with time management. As a customer service specialist, I expect to deliver superior results for Innovation Advertising in the areas of management, increased efficiency in customer satisfaction, and additional revenue generation.
I also worked as a Virtual Assistant in a Real Estate company in the US and have appropriate exposure to analyzing, managing, and handling customer concerns through phone or email. Part of the work is to communicate with local Realtors, cascading customer queries and requests. My previous work was taking orders over the phone for a fast food chain in the US. Critical thinking, excellent communication skills, and attention to detail were my assets to provide world-class service. Being cheerful and energetic had a big impact as well.
Customer service is the bedrock of every organization. Without customer service, companies would not succeed in a results-driven marketplace. I am committed to providing superior customer service by adhering to business principles while at the same time delivering 100% customer satisfaction. I am excited to bring this component to my career as a Customer Service Specialist.