I am Operations Manager/Customer Support/Executive Assistant

Profile Description

I am an experienced professional plus a well-rounded Operations Manager/Customer Service Support/Executive-Virtual Assistant for 10 years now (4 yrs. Office & 7 yrs. Home-Base). I am very good at multitasking, knowledgeable on different CRM software [Magento, ZOHO, ZenDesk, Infusionsoft & Salesforce], social media platforms [Facebook, Twitter, and Instagram] & Applications [Shopify, HubSpot, Xero, Asana, Etsy, Seller Central, AMAZON FBA, Aliexpress, dropshipping, Pipedrive, Lastpass, REI Blackbook, WordPress, ClickFunnels, Trello, Google suite & voice, Canva, Slack & RingCentral].Previously I worked in a similar role as Customer Support Representative/Operations Manager/Executive Assistant in a New York-based company. My responsibility revolved in the following role - phone support for inbound/outbound calls, email processing/support/campaign & email marketing, chat support/ticketing system, social media marketing, minimal billing & accounting process, basic technical troubleshooting steps, and refund processing. I got promoted as Operations Manager post leading 10 brilliant, professional, and talented agents. Making sure that procedures/guidelines/protocols are being followed, maintaining integrity and a successful environment within the company. I have grown my professional career, leadership skills and aim to improve more each day.Personally, I am good at time management, attention to detail, a fast learner & hungry for an opportunity, very motivated, willing to be trained, and very focused on objectives to achieve department goals.  I am also very familiar with general office management setup for quite some time, well versed in multiple database software programs including Microsoft 365 and Google Docs, PowerPoint, Excel, Access, Dropbox & Adobe Acrobat.I have a dedicated workstation at home, quiet, undisturbed, and I own both a PC desktop and the latest M1 Macbook air chipset. I have a stable internet FIBER connection for almost 48-50 Mbps & I am using a USB headset (Plantronics).

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