I am Operations Manager/Customer Support/Executive Assistant

Reviews:

There is a review on this worker profile. Only upgraded employers can view reviews.

Age:

38

Gender:

Male

Location:

Manolo Fortich, Bukidnon

Tests Taken:

None

Last Active:

January 31st, 2023 (8 days ago)

Member Since:

April 11th, 2012

I am an experienced professional plus a well-rounded Operations Manager/Customer Service Support/Executive-Virtual Assistant for 10 years now (4 yrs. Office & 7 yrs. Home-Base). I am very good at multitasking, knowledgeable on different CRM software [Magento, ZOHO, ZenDesk, Infusionsoft & Salesforce], social media platforms [Facebook, Twitter, and Instagram] & Applications [Shopify, HubSpot, Xero, Asana, Etsy, Seller Central, AMAZON FBA, Aliexpress, dropshipping, Pipedrive, Lastpass, REI Blackbook, WordPress, ClickFunnels, Trello, Google suite & voice, Canva, Slack & RingCentral].
Previously I worked in a similar role as Customer Support Representative/Operations Manager/Executive Assistant in a New York-based company. My responsibility revolved in the following role - phone support for inbound/outbound calls, email processing/support/campaign & email marketing, chat support/ticketing system, social media marketing, minimal billing & accounting process, basic technical troubleshooting steps, and refund processing. I got promoted as Operations Manager post leading 10 brilliant, professional, and talented agents. Making sure that procedures/guidelines/protocols are being followed, maintaining integrity and a successful environment within the company. I have grown my professional career, leadership skills and aim to improve more each day.
Personally, I am good at time management, attention to detail, a fast learner & hungry for an opportunity, very motivated, willing to be trained, and very focused on objectives to achieve department goals.  I am also very familiar with general office management setup for quite some time, well versed in multiple database software programs including Microsoft 365 and Google Docs, PowerPoint, Excel, Access, Dropbox & Adobe Acrobat.
I have a dedicated workstation at home, quiet, undisturbed, and I own both a PC desktop and the latest M1 Macbook air chipset. I have a stable internet FIBER connection for almost 48-50 Mbps & I am using a USB headset (Plantronics).

TOP SKILLS

• Admin Assistant

• Data Entry

• Email Management

• Personal Assistant

• Project Coordinator

• Quality Assurance

• Recruitment Assistant

• Research

• Travel Planning

• Speaking

• Writing

• Recording Audio

• Customer Support

• Phone Support

Office & Admin (Virtual Assistant)

EXPERIENCE

I am an experienced professional plus a well-rounded Operations Manager/Customer Service Support/Executive-Virtual Assistant for 10 years now (4 yrs. Office & 5 yrs. Home-Base)

SKILL RATING

• Admin Assistant

• Appointment Setter

• Data Entry

• Email Management

• Event Planner

• Personal Assistant

• Project Coordinator

• Quality Assurance

• Recruitment Assistant

• Research

• Travel Planning

English

EXPERIENCE

I was trained to have a good communication skills when i was still an agent.

SKILL RATING

• Speaking

• Writing

Writing

SKILL RATING

• Blogging

• Copywriting

Sales and Marketing

EXPERIENCE

I was a 6 months sales agent representative.

SKILL RATING

• Email Marketing

• Telemarketing

Advertising

SKILL RATING

• Google AdWords

Graphics & Multimedia

SKILL RATING

• Recording Audio

Customer Service & Admin Support

EXPERIENCE

Over 2 years of Call Center experience as a Sales Agent Representative, Technical Support Specialist and Customer Service Representative in top (BPO) Business Process Outsourcing Companies like CONVERGYS Philippines (Makati), Stream Global Services (Makati) and other telecommunication company here in our country. I have an good communication skills, time management and the ability to work with a team to achieve department objectives.Skilled in the facilitation of call center operations, associate development as well as analysis of market trends and sales forecasts. Proficient with multiple database software programs including MS Office. Though I don't have Virtual assistant experience but i'm willing to be trained, i'm a fast learner and very focus on my objectives additionally my skills as a call center agent we're used to multitasking, worked pressured environment and graveyard shift.

SKILL RATING

• Customer Support

• Phone Support