I am an experienced professional plus a well-rounded Operations Manager/Customer Service Support/Executive-Virtual Assistant for 10 years now (4 yrs. Office & 7 yrs. Home-Base). I am very good at multitasking, knowledgeable on different CRM software [Magento, ZOHO, ZenDesk, Infusionsoft & Salesforce], social media platforms
Previously I worked in a similar role as Customer Support Representative/Operations Manager/Executive Assistant in a New York-based company. My responsibility revolved in the following role - phone support for inbound/outbound calls,
Personally, I am good at time management, attention to detail, a fast learner & hungry for an opportunity, very motivated, willing to be trained, and very focused on objectives to achieve department goals. I am also very familiar with general office management setup for quite some time, well versed in multiple database software programs including Microsoft 365 and Google Docs, PowerPoint, Excel, Access, Dropbox & Adobe Acrobat.
I have a dedicated workstation at home, quiet, undisturbed, and I own both a PC desktop and the latest M1 Macbook air chipset. I have a stable internet FIBER connection for almost 48-50 Mbps & I am using a USB headset (Plantronics).
I am an experienced professional plus a well-rounded Operations Manager/Customer Service Support/Executive-Virtual Assistant for 10 years now (4 yrs. Office & 5 yrs. Home-Base)
I was trained to have a good communication skills when i was still an agent.
I was a 6 months sales agent representative.
Over 2 years of Call Center experience as a Sales Agent Representative, Technical Support Specialist and Customer Service Representative in top (BPO) Business Process Outsourcing Companies like CONVERGYS Philippines (Makati), Stream Global Services (Makati) and other telecommunication company here in our country. I have an good communication skills, time management and the ability to work with a team to achieve department objectives.Skilled in the facilitation of call center operations, associate development as well as analysis of market trends and sales forecasts. Proficient with multiple database software programs including MS Office. Though I don't have Virtual assistant experience but i'm willing to be trained, i'm a fast learner and very focus on my objectives additionally my skills as a call center agent we're used to multitasking, worked pressured environment and graveyard shift.
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Ruben has been through the OneVAAway challenge and has been outsourcing for a few years. His OFSs are from OnlineJobs.ph, and it was a pleasure talking to him about his processes.
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