Current Employment Status:
Hired Full Time on Aug 4, 2022
Hi there! Let's cut to the chase.
If you are looking for someone to help run and grow your business, so you can focus more on the big boss things - then YOUR SEARCH STOPS HERE.
Here are a few, among other things, I have experience on, that I am more than happy to share with you.
- 7 years experience providing excellent customer service
- 8 years experience in a Leadership role (Team Leader/Operations Manager)
- customer support assistance through different ch
- process management
- root cause analysis
- problem solving and decision making
- report generation and analysis
- quality assurance
- performance management
- data entry
- web research
- administrative assistance
- lead management and scheduling
- customer database management
- basic accounting and bookkeeping
- customer invoicing
- product management
- business process management
- human resource admin
Remote Collaboration Tool
- Google Chat/Hangouts
- Microsoft Teams
- Oracle RightNow
- Buz Software
- Xero Accounting
- Receipt Bank
- Microsoft Office Suite (Word, Excel, Powerpoint, Outlook)
- Google Suite (Docs, Slide, Sheets, Forms, etc)
I am always looking out to learn new skills, so if you are still looking for more and would like to know how I can contribute, just send me a message. :)
Talk to you soon!
15 years of experience working with one of the top BPO companies. I've held different roles from Customer Service Expert, to Team Leader, to a Seasonal Operations Manager.
4 years of experience as a Virtual Admin Assistant to a CEO.
15 years of experience dealing with UK/US Clients as a Customer Service Expert and Team Leader.
5 years of experience doing up selling while supporting a Business Accounting software.
I used to create HTML-based resources to consolidate important notes, scripts, FAQs used by my team to provide support to customers. I also maintain and update our company website through Wordpress.
I was a Technical Support/Payroll Adviser for Intuit Quickbooks from 2005 to 2011. Worked as a Virtual Assistant to a Bookkeeper where I enter transactions in Xero for bookkeeping purposes.
After graduating in 2005, I started as a Technical/Payroll Support associate for a Business Accounting Software in the US before becoming a Subject Matter Expert for the same account. I was then transferred to a Multinational Technology Company where I handled escalated cases and provided real-time support to Tier 1 Moderators. In 2012, I was promoted as a Team Leader and was assigned to handle a group of individuals providing Technical Support assistance for an Operating System before I became one of the Pioneer Teams to a Chat Support Program supporting a Gaming console. After 12 years in Technical Support, I was transferred to a Customer Service Program for a Multinational Retail Corp providing assistance regarding order inquiries.
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