Current Employment Status:
Hired Full Time on Aug 4, 2022

b4cfd092 1d0d88

Exemplary VA, Top-Notch Team Leader, Customer Service Expert

99 ID PROOF
Verified
Timeproof:
contact
background check
mark as hired
EXPECTED SALARY
Php 60,000.00/month
( $1,043 USD )
EDUCATIONAL ATTAINMENT
Bachelors degree
AVAILABILITY
30 hrs/wk
( $8.04 USD/hr )
EXPERIENCE OVERVIEW
15 years in the Customer Service Industry with 8 years of Leadership experience. Currently a well-rounded Virtual Admin/Executive Assistant to Business Owners for 4 years and counting.
BASIC INFORMATION
Age:
37
Gender:
Female
Location:
Mandaluyong, Metro Manila
Tests Taken:
IQ
Score:  90

DISC
Dominance:30%
Influence:7%
Steadiness:21%
Compliance:42%

English
 C2(Advanced/Mastery)
Last Active:
August 4th, 2022 (57 days ago)
Member Since:
July 12th, 2019
SKILL SUMMARY

Hi there! Let's cut to the chase. 

If you are looking for someone to help run and grow your business, so you can focus more on the big boss things - then YOUR SEARCH STOPS HERE. 

Here are a few, among other things, I have experience on, that I am more than happy to share with you. 

- 7 years experience providing excellent customer service
- 8 years experience in a Leadership role (Team Leader/Operations Manager)
- customer support assistance through different chUpgrade to see actual infoels (chat, phone, email, forum)
- process management
- root cause analysis
- problem solving and decision making
- report generation and analysis
- quality assurance
- performance management
- data entry
- web research
- administrative assistance
- lead management and scheduling
- customer database management
- basic accounting and bookkeeping
- customer invoicing
- product management
- business process management
- human resource admin

Remote Collaboration Tool
- Zoom
- Google Chat/Hangouts
- Slack
- Microsoft Teams
- Skype

CRM
- Upgrade to see actual info
- Trello
- LivePerson
- Infusionsoft/Keap
- Oracle RightNow
- Buz Software
- Mailchimp

Accounting Software
- Quickbooks/Reckon
- Xero Accounting
- Receipt Bank
- Hubdoc

Document Software
- Microsoft Office Suite (Word, Excel, Powerpoint, Outlook)
- Google Suite (Docs, Slide, Sheets, Forms, etc)

Other Software
- Appsheet
- Zapier

I am always looking out to learn new skills, so if you are still looking for more and would like to know how I can contribute, just send me a message. :)

Talk to you soon! 
Upgrade to see actual info 

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Data Entry
  • Email Management
  • Personal Assistant
  • Quality Assurance
  • Research
  • Speaking
  • Tutoring Teaching
  • Lead Generation
  • Quickbooks
  • Community Forum Moderation
  • Customer Support
  • Phone Support
  • Tech Support

Office & Admin (Virtual Assistant)
EXPERIENCE

15 years of experience working with one of the top BPO companies. I've held different roles from Customer Service Expert, to Team Leader, to a Seasonal Operations Manager. 4 years of experience as a Virtual Admin Assistant to a CEO.

SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Transcription
  • Travel Planning

English
EXPERIENCE

15 years of experience dealing with UK/US Clients as a Customer Service Expert and Team Leader.

SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Writing
SKILL RATING
  • Blogging
  • Web Content Writing

Sales and Marketing
EXPERIENCE

5 years of experience doing up selling while supporting a Business Accounting software.

SKILL RATING
  • Facebook Marketing
  • Instagram Marketing
  • Lead Generation
  • Sales Representative
  • Social Media Marketing

Web Development
SKILL RATING
  • Infusionsoft
  • Wordpress Development

Webmaster
EXPERIENCE

I used to create HTML-based resources to consolidate important notes, scripts, FAQs used by my team to provide support to customers. I also maintain and update our company website through Wordpress.

SKILL RATING
  • Html
  • Wordpress

Graphics & Multimedia
SKILL RATING
  • Photoshop

Finance & Management
EXPERIENCE

I was a Technical Support/Payroll Adviser for Intuit Quickbooks from 2005 to 2011. Worked as a Virtual Assistant to a Bookkeeper where I enter transactions in Xero for bookkeeping purposes.

SKILL RATING
  • Accounting
  • Bookkeeping
  • Business Plans
  • Financial Analysis
  • Inventory Management
  • Payroll
  • Quickbooks
  • Tax Preparation
  • Xero

Customer Service & Admin Support
EXPERIENCE

After graduating in 2005, I started as a Technical/Payroll Support associate for a Business Accounting Software in the US before becoming a Subject Matter Expert for the same account. I was then transferred to a Multinational Technology Company where I handled escalated cases and provided real-time support to Tier 1 Moderators. In 2012, I was promoted as a Team Leader and was assigned to handle a group of individuals providing Technical Support assistance for an Operating System before I became one of the Pioneer Teams to a Chat Support Program supporting a Gaming console. After 12 years in Technical Support, I was transferred to a Customer Service Program for a Multinational Retail Corp providing assistance regarding order inquiries.

SKILL RATING
  • Community Forum Moderation
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".

It DOES NOT indicate skill level.

ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.

It's intended to help employers know who they're talking to is real, and not a fake identity.

Read More »