PROFESSIONAL SUMMARY
Dedicated Customer Service Specialist and Virtual Assistant with over 9 years of experience optimizing service delivery and remote administrative support.
Expert in managing high-volume voice and non-voice channels, including chat and
complex inventories (50,000+ SKUs), and resolving technical conflicts for global clients. Highly proficient in task management, CRM navigation, and digital
tools (Google Workspace, Shopify), committed to driving operational efficiency and 100% client satisfaction.
CORE COMPETENCIES
Customer Support: Voice/Phone Support, Non-Voice/Chat Support,
Virtual Assistance: Task Management, Inventory Control, Calendar Management, Data Entry, Drop-shipping Administration.
Technical Tools: Shopify, Google Workspace (Docs, Sheets, Forms), Microsoft Office Suite (Word, Excel, PowerPoint), CRM Platforms.
Soft Skills: Critical Thinking, Emotional Intelligence, Time Management, Multitasking, Adaptability.
ADDITIONAL INFORMATION
Availability: Flexible for shifting schedules, night shifts, and remote work setups.
Languages: English (Proficient), Filipino (Native).
Experience: 2 - 5 years
Experience: 1 - 2 years
Inbound and outbound calls for CSR tasks
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