No description

Overview

Looking for full-time work (8 hours/day)

at $18.00/hour ($3,168.00/month)

Bachelors degree

Last Active

April 18th, 2024 (12 days ago)

Member Since

July 11th, 2019

Profile Description

Tier 3 Systems Analyst with over 12 years of experience in the IT industry. My skills includes Windows production server administration, Db administration, Networking, Cloud Administration, Virtualization technologies, Active Deirectory, Peoplesoft, Lotus Notes, Service Now, Network protocols TCP/IP, DNS, DHCP, VOIP, VPN and APPIPA, Application layers SMTP, HTTP and FTP, Hyper-V, VMware, Citrix, Wireshark, SolarWinds RMM, ManageEngine Op Manager, Powershell, SQL,Phyton, Windows, Linux, Solaris, Labtech Automate, Nagios, Vision App, Office 365 Administration, Cisco Iron port, Trend micro, Webroot, ShadowProtect, ImageManager, Veeamsyempre aby, NAS, SAN, QNAP, Datto
, AWS, Azure, Smart mail enterprise, Visual fox pro. ASP Spec Ops, Microsoft messaging queue, VXML, Dameware, Starwind ISCSI, DB Visualizer and Ultramon, FireEye Adaptive Cyber Security, Agent Ransack and KeePass, F5 and A10 Load balancer Administration
Designer of several tracking and reporting tools for the Management Team.
Designer of Remote proactive maintenance work flow for clients.
Had experience with computer troubleshooting and networking.
Fair understanding in data collection and interpretation.
Had experience in raw data gathering and presenting it in a report.
Had experience with infrastructure architecture.
Had experience with supporting VXML\Genesys outdialler platform support.
Customer-focused, customer service professional with strong in-bound call center
experience.
Back end Tech Support.
Provide effective and timely resolution of a range of customer inquiries.
Strive for one-call resolution of customer issues.