BPO Program Head/ Senior Operations Manager

Overview

Looking for full-time work (8 hours/day)

at $11.36/hour ($2,000.00/month)

Bachelors degree

Last Active

June 24th, 2020 (1419 days ago)

Member Since

July 10th, 2019

Profile Description

• Problem Solving and Decision Making – able to do data analysis of various reports using different root cause analysis methods (Lean and Six Sigma, SWOT, Ishikawa/Fishbone, etc.) and creation of action plans to address process gaps.
• Process Alignment and Continuous Improvement – identify process gaps and revise or create process documents to ensure alignment between departments and employees
• Operational Partner and Client Management – able to build strong relationships with Vendor Management through results and clear cut communication
• Leadership Skills – able to lead and manage groups of people and facilitate leadership meetings and business review.
• Coaching – trained with different coaching styles (Leaders as coaches, Leaders as teachers, communication coach and root cause analysis)
• Quality Monitoring and Training Skills – able to train and impart knowledge to co-employees including modules improvement and monitoring calls to ensure quality
• Account or Project Management Skills – prepare and execute project plans and manage multiple tasks
• Workforce Management – strong knowledge in call routing, forecasting and staffing. Able to create processes to increase Productivity of employees, from Human Resource, Recruitment, Training, and Transition to Production/Operations
• Extensive experience in working with diverse range of people and leadership styles
• Effective Communication (Strong command of the English language, both verbal and written)
• Computer and phone troubleshooting