Customer Support Expert

Overview

Looking for full-time work (8 hours/day)

at $8.96/hour ($1,576.96/month)

Bachelors degree

Last Active

May 13th, 2024 (3 days ago)

Member Since

July 2nd, 2019

Profile Description

I am a customer service and admin expert with over 13 years of experience working in Business Processing Outsource. For a total of 8 years, I have been doing customer care, retention, billing analysis, collections, inbound and outgoing phone handling, order assistance, sales, and collections. As a customer service specialist, the primary duty of the job is to make sure that every customer interaction with me is a great customer experience. Moreover, I was responsible for addressing client questions and issues with the product and service in emails and chats, as well as finding solutions for Upgrade to see actual info addition, I received training and was equipped with an understanding of customer escalation.  After my broad experience in customer service, I was considered for the role of  Insurance Processing Support. I was adept at handling document processing, admin support,  data entry, email management, and quality control.
My work experience developed me to become proficient in technology, able to cope and respond well to change, expert attention to detail, active collaboration, and helping and managing people. I also have a thorough understanding of CRM software, browsers, and applications in order to perform the job well and efficiently. As previously worked in the space of Customer Service, I have grown to develop resourcefulness in getting the tasks done through multi-tasking and creative thinking. I am capable of prioritizing tasks in order of importance and planning out processes. I have honed an eye for detail which helped with data entry tasks and reporting to ensure that the work is done with accuracy and trustworthiness.