Customer Support| Social Media & Podcast Management|Admin

Overview

Looking for full-time work (8 hours/day)

at $4.95/hour ($960.00/month)

Bachelors degree

Last Active

May 29th, 2026 (9 days ago)

Member Since

March 31st, 2012

Profile Description

AdSkills, LLC.                                                                          February 2019 to April 2025
Customer Support, Podcast, and Social Media Manager
- managing customer support email inquiries via email, membership platforms, Slack channel, and social channels
- reporting weekly metrics
- managing cancelation and refunds of members’ subscriptions
- gathering data and submitting chargeback reports
- creating a process and articles for the team's knowledge base and members' area
- invite and schedule podcast guest 
- setting up podcasts to different platforms
- scheduling podcast episodes
- uploading, scheduling, and managing social media posts for the podcast
- gathering content for social channels
- assigning tasks for graphics and video to tea ---------- mbers- reporting weekly analytics
- uploading, scheduling, and managing social media posts
- creating headlines for YouTube videos
- general administration work



INSPIRE ENTERPRISES                                                          February – April 2018<8efe80624d780eba0c6493ec45140364>Email Communications and Executive Assistant  
- gather products to feature for email campaigns
- create email campaigns for online stores
- write articles
- set up email campaigns in Omnisend and MailGet
-  schedule email campaigns
- create discounts for email campaigns
- create and schedule email planning sheet
- project management


CONJURE SOLUTIONS INC.                                              July 2017 - November 2017<8efe80624d780eba0c6493ec45140364>Email Marketer          
- review email marketing campaigns
- pull email marketing statistics
- pull email marketing advanced stats and inboxing report
- coordinated tasks to other email marketers
- data entry

BERT MARTINEZ COMMUNICATIONS
Virtual Assistant/ Segment Producer                     
July 2012 - December 2016
- prospecting
- email management and marketing
- setting up appointments
- scheduling show guest and regular contributors
- calendar management
- uploading show podcast notes
- managing live podcast
- coordinating and assigning audio and video for editing
- managing social media sites and WordPress
- input Zoho CRM
- general administration works
- data entry

PROSPECTING COORDINATOR                                             
May 2012 - July 2012
- email marketing
- appointment setting
- input CRM
- online research

BATHALA MARKETING INDUSTRIES, INC. (ZIEBART)              April 1998- January 2002
Customer Service Officer
- Supervise customer inquiries who visit the branch for any car services they need
- Assessed mechanical and body repairs of the customer’s unit
- Coordinates and facilitates all necessary documents for the process of insurance claims
- Negotiates all prices for the claim with the accredited insurance companies
- Submit daily and monthly sales reports
- Marketed all new products through telemarketing, up-selling, and cross-selling


GRAND INTERNATIONAL AIRWAYS                                   
October 1995- March 1998
Ticketing and Reservations Customer Service Supervisor

- Supervised customer service agents for departures and arrivals
- Supervised telephone and walk-in inquiries regarding tickets sales and flight schedules
- Issue domestic and international tickets to passengers
- Facilitates passengers in case of any flight disruption or delays
- Systemized monthly schedules for ticketing and reservations agents