AdSkills, LLC. February 2019 to present
Customer Support, Podcast, and Social Media Manager
- invite and schedule podcast guest
- setting up podcasts to different platforms
- scheduling podcast episodes
- uploading, scheduling, and managing social media posts for the podcast
- gathering content for social channels
- assigning tasks for graphics and video to tea
- uploading, scheduling, and managing social media posts
- creating headlines for YouTube videos
- managing customer inquiries via
- reporting weekly metrics
- gathering data and submitting chargeback reports
- managing cancelation and refunds of member’s subscriptions
- general administration work
- creating a process and articles for team knowledgebase
INSPIRE ENTERPRISES February – April 2018<8efe80624d780eba0c6493ec45140364
- gather products to feature for
- create
- write articles
- set up
- schedule
- create discounts for
- create and schedule
- project management
CONJURE SOLUTIONS INC. July 2017 - November 2017<8efe80624d780eba0c6493ec45140364
- review
- pull
- pull
- coordinated tasks to other
- data entry
BERT MARTINEZ COMMUNICATIONS
Virtual Assistant/ Segment Producer July 2012 - December 2016
- prospecting
-
- setting up appointments
- scheduling show guest and regular contributors
- calendar management
- uploading show podcast notes
- managing live podcast
- coordinating and assigning audio and video for editing
- managing social media sites and Wordpress
- input Zoho CRM
- general administration works
- data entry
PROSPECTING COORDINATOR May 2012 - July 2012
-
- appointment setting
- input CRM
- online research
BATHALA MARKETING INDUSTRIES, INC. (ZIEBART) April 1998- January 2002
Customer Service Officer
- Supervise customer inquiries who visit the branch for any car services they need
- Assessed mechanical and body repairs of the customer’s unit
- Coordinates and facilitates all necessary documents
for the process of insurance claims
- Negotiates all prices for the claim with the accredited insurance companies
- Submit daily and monthly sales reports
- Marketed all new products through telemarketing and up-selling and cross-selling
GRAND INTERNATIONAL AIRWAYS October 1995- March 1998
Ticketing and Reservations Customer Service Supervisor
- Supervised customer service agents for departures and arrivals
- Supervised telephone and walk-in inquiries regarding tickets sales and flight schedules
- Issue domestic and international tickets to passengers
- Facilitates passengers for any flight disruption or delays
- Systemized monthly schedules for ticketing and reservations agents
Experience: 5 - 10 years
I have more than ten years of experience in customer service.I have a proven track record of delivering prompt and efficient solutions, ensuring customer satisfaction at every interaction. I am committed to delivering a seamless and positive experience, building lasting relationships with the company's valued customers.
“They are definitely a valuable part of your business for all kinds of reasons.”
- Steven Rapposelli
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.