Professional Customer Experience & Virtual Assistance

Overview

Looking for full-time work (9 hours/day)

at $3.60/hour ($712.80/month)

Bachelors degree

Last Active

February 9th, 2024 (95 days ago)

Member Since

June 25th, 2019

Profile Description

Hi! I am a dedicated professional specializing in exceptional customer experience and technical support. With a deep understanding of the importance of customer satisfaction and a passion for resolving complex issues, I am committed to delivering outstanding service to both clients and end-users.
Throughout my career, I have honed my skills in providing top-notch customer support across various industries. I possess a strong knowledge of industry best practices and possess a proven track record of consistently exceeding customer Upgrade to see actual infoom troubleshooting technical problems to guiding customers through product inquiries, I am adept at handling a wide range of customer concerns.
My expertise lies in leveraging my excellent communication skills to empathetically understand customer needs and tailor my responses accordingly. I excel in both written and verbal communication, ensuring that customers feel heard, valued, and supported throughout their interactions with me.
Furthermore, I am well-versed in utilizing a variety of support channels, including phone, email, chat, and ticketing systems. I am experienced in utilizing CRM platforms and support tools to efficiently manage customer inquiries, monitor trends, and provide comprehensive solutions.
As a highly adaptable and solution-oriented professional, I thrive in fast-paced environments and possess the ability to quickly grasp complex technical concepts. I am committed to continuously enhancing my knowledge and staying up-to-date with the latest trends and advancements in customer experience and technical support.
Some of my other strengths include:

* Customer Service Experience
* Billing and Technical Support
* Virtual Assistance
* Executive Virtual Assistance
* Lead Generation
* Appointment Scheduling
* Email Support (GoDaddy, Gmail, and Outlook)
* Microsoft Office (Word, Excel, PowerPoint, and Teams)
* Google Office (Docs, Sheet, and Slideshow)
* Marketing and Sales
* Use of Customer Relationship Management (CRM) tools
* Documentation Specialist
* Patient Support Specialist
* Database Assistance
* Inventory Management
* Project Management
* Social Media Expertise (Facebook, Youtube, Tiktok, Twitter, Instagram, Linkedin, etc)
* Linkedin Sales Navigator

I would love to discuss your project further to learn about your vision and see if my skills are a match for your goals.

Sincerely,
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