General Virtual Assistant | Customer Support

Overview

Looking for full-time work (8 hours/day)

at $3.42/hour ($601.92/month)

Bachelors degree

Last Active

May 2nd, 2024 (3 days ago)

Member Since

June 23rd, 2019

Profile Description

I am a highly efficient and adaptable virtual assistant with a knack for providing top-notch customer support. My goal is to streamline processes, enhance customer satisfaction, and contribute to the success of your business through prompt and effective assistance.

Key Skills:
1. Communication: Exceptional written and verbal communication skills to interact with customers professionally and empathetically.
2. Problem-solving:
Proficient in identifying customer issues and providing swift and accurate
solutions to ensure a positive experience.
3. Organization: Expertise in efficiently managing tasks, schedules, and priorities to meet deadlines and exceed expectations.
4. Multi-tasking: Ability to handle multiple inquiries simultaneously without compromising quality or attention to detail.
5. Technical Proficiency: Familiarity with various communication platforms, customer relationship management (CRM) software, and virtual assistance tools to facilitate seamless interactions.
6. Empathy: Genuine empathy towards customers' concerns and the ability to remain calm and composed in challenging situations.
7. Adaptability: Quickly adapting to new processes, tools, and procedures to enhance productivity and effectiveness.
8. Language Proficiency: Fluency in English to provide clear support to various
customers and clients.
 
Experience:
1. Customer Support Representative: Handled a high volume of customer inquiries via email, chat, SMS, and phone.
2. Virtual Assistant: Provided administrative support to business owners, managing
calendars, scheduling appointments, and handling correspondence professionally and carefully.
3. Technical Support Specialist: Assisted customers with troubleshooting technical issues, guiding them through solutions, and escalating complex issues to the
appropriate teams when necessary.
4. Social Media Management: Monitored and responded to customer queries and feedback on social media platforms, maintaining a positive brand image and fostering engagement.
 
Education:
• Bachelor in Commercial Science Major in Management.
• Additional certifications as a general virtual assistant.

Sample Tasks:
1. Respond to customer inquiries promptly and courteously via email, chat, SMS, or phone.
2. Provide product information, troubleshooting assistance, and resolution to customer issues.
3. Manage appointments and schedules.
4. Maintain accurate records of customer interactions and transactions in CRM software.
5. Monitor social media channels.
6. Collaborate with other teaUpgrade to see actual infombers.
7. Stay updated on product knowledge, industry trends, and best practices in customer service.

Availability: Flexible availability to
accommodate different time zones and peak customer service hours, ensuring
round-the-clock support for your customers.

Additional Information:
• Strong work ethic, reliability, and commitment to
delivering exceptional service.
• Proven track record of meeting and exceeding performance
targets and KPIs.