Rilu

Shopify Conversion Specialist|Technical/Customer Support

Verified

With Timeproof

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $8.00/hour ($1,408.00/month)

Bachelor of Science in Information Technology

Last Active

March 27th, 2025 (yesterday)

Member Since

June 23rd, 2019

Profile Description

Hi, my name is Upgrade to see actual info Upgrade to see actual info, I'm from Cebu City Philippines.

I am a Shopify Enthusiast. I have more than 3 years experience of managing the Shopify & WordPress eCommerce platform. Since I already have a deep understanding of Shopify's backend functionalities and theme customization, I'm always been happy helping Shopify store owners with their challenges and achieve their business goals.

I am not just a Technical/Customer Support in my previous company but also a Conversion Specialist. I improved different pages primarily the Product & Checkout page as these are the most crucial parts to convert potential customers.

When you're ready to get some professional help and solve at least any of your problems in:

- Combat market competition, and increase brand visibility.
- Increase AOV and repeat purchases
- Turn retention into an acquisition tool
- Increase site conversion, and convert potential audience into a buying customer!
- Out-of-the-Box Campaigns for valuable actions resulting in increased customer engagement

I'd be happy to help you DONE it for YOU. Here's how I will do it:

- Optimize your site first.
- Integrate helpful Shopify Tools that are fit to solve your problem.
- Create a Campaign and A/B testing
- Analyze and translate the analytic report

Why you should hire me and be part of your team?

Because I value your business as how I value my career. I always put integrity in my work. I'm a highly motivated and results-oriented individual with a strong work ethic. I'm also a resourceful learner, always seeking new ways to improve my skills.

My experience as a technical/customer service and conversion specialist aligns perfectly with your company's focus on customer support and e-commerce growth.

I'm confident I can be a valuable asset to your team and contribute to achieving our shared goals. Should you have any other questions please let me know - I'm happy to chat!

Top Skills

E-Commerce » Shopify

Experience: 2 - 5 years

Store Setup: Build your Shopify store from scratch, customized to your brand. Product Management: Create and update products in bulk using Google Sheets. Manage inventory levels and generate coupons to boost sales. Enhanced Product Pages: Modify product pages using the theme editor, Liquid files, or third-party apps like PageFly, GemPage, and Shogun to create a user-friendly shopping experience. Conversion Optimization: Customize your homepage and other key pages to increase conversions and drive sales. App Integration: Integrate essential apps like Yotpo (Product Reviews, Loyalty & Referrals, SMS Bump), Klaviyo, and others to enhance functionality and customer engagement. Advanced Customization: Modify themes using HTML and CSS for deeper control over the look and feel of your store. Review Management: Collect, publish, and moderate site and product reviews, showcasing them on Google Search results and Google Shopping ads for increased trust and sales.

Customer Support » Technical Support

Experience: Less than 6 months

I resolved complex technical issues for customers, resulting increase in customer satisfaction scores. De-escalated frustrated customers by actively listening and showing empathy, which helped build trust and resolve issues quickly.

Other Skills

Marketing » Email Marketing

Experience: 1 - 2 years

I design email templates and build automated sequences triggered by subscriber behavior (abandoned carts, birthdays, etc.). I create targeted campaigns to achieve specific goals, like boosting customer engagement, retention, average order value (AOV), and repeat purchases. I manage customer data by importing contacts, exporting lists, and generating reports to track campaign performance and optimize results.