Rilu

Shopify VA/ Marketing Asst|Technical Support for Shopify App

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Overview

Looking for full-time work (8 hours/day)

at $6.65/hour ($1,280.00/month)

Bachelor of Science in Information Technology

Last Active

June 24th, 2026 (yesterday)

Member Since

June 23rd, 2019

Profile Description

Hi, my name is Rilu Jane, I'm from Cebu City, Philippines.

I am a Shopify Enthusiast. would be happy to help you with your Shopify-related tasks inclusing customer support. I have more than 5 years of experience managing Shopify stores. Since I already have a deep understanding of Shopify's backend functionalities and theme customization, I've always been happy helping Shopify store owners with their challenges and achieving their business goals.

I have experience in building a Shopify store from scratch
-Manage product listing (carefully adding product details, SKUs, MPN/UPC, etc)
-Product Uploads
-Order Fulfillment
-Inventory Management
-SEO optimization
-Third-party app integration
-Theme customization ( familiar with HTML, CSS)
-Content Updates
-Create a discount coupon
-Email marketing (Klaviyo)
-Social Media Management
-Customer service (answer customer inquiries, process refunds, returns/exchange & chargebacks)

Why should you hire me and be part of your team?

Because I value your business as I value my career. I always put integrity in my work. I'm a highly motivated and results-oriented individual with a strong work ethic. I can work independently, manage my time efficiently, and communicate effectively.

I'm confident I can be a valuable asset to your team and contribute to achieving our shared goals. Should you have any other questions, please let me know - I'm happy to chat!

Top Skills

E-Commerce » Shopify

Experience: 2 - 5 years

Store Setup: Build your Shopify store from scratch, customized to your brand. Product Management: Create and update products in bulk using Google Sheets. Manage inventory levels and generate coupons to boost sales. Enhanced Product Pages: Modify product pages using the theme editor, Liquid files, or third-party apps like PageFly, GemPage, and Shogun to create a user-friendly shopping experience. Conversion Optimization: Customize your homepage and other key pages to increase conversions and drive sales. App Integration: Integrate essential apps like Yotpo (Product Reviews, Loyalty & Referrals, SMS Bump), Klaviyo, and others to enhance functionality and customer engagement. Advanced Customization: Modify themes using HTML and CSS for deeper control over the look and feel of your store. Review Management: Collect, publish, and moderate site and product reviews, showcasing them on Google Search results and Google Shopping ads for increased trust and sales.

Customer Support » Technical Support

Experience: Less than 6 months

I resolved complex technical issues for customers, resulting increase in customer satisfaction scores. De-escalated frustrated customers by actively listening and showing empathy, which helped build trust and resolve issues quickly.

Other Skills

Marketing » Email Marketing

Experience: 1 - 2 years

I design email templates and build automated sequences triggered by subscriber behavior (abandoned carts, birthdays, etc.). I create targeted campaigns to achieve specific goals, like boosting customer engagement, retention, average order value (AOV), and repeat purchases. I manage customer data by importing contacts, exporting lists, and generating reports to track campaign performance and optimize results.