Alyssa
Customer Support Specialist | E-commerce Operations | 4+ Years of Experience Del
Verified
With Timeproof
Overview
Looking for part-time work (4 hours/day)
at $7.07/hour ($680.00/month)
Bachelors degree
Last Active
June 26th, 2026 (today)
Member Since
June 20th, 2019
Profile Description
Hi, I'm Alyssa, a customer support specialist with over four years of experience in e-commerce and service based businesses. Throughout my career, I've helped companies provide excellent customer service while keeping daily operations organized and running efficiently.
In my current role, I manage more than 100 customer tickets each day, handling order issues, refunds, shipping concerns, and product inquiries while consistently meeting SLA targets. I'm used to working in fast paced environments where staying organized, communicating clearly, and solving problems quickly are essential.
I have hands on experience with Freshdesk, Shopify, StoreFeeder, Asana, Trello, and Google Workspace, as well as product listing validation, data entry, inbox management, and administrative support.
I take pride in being someone my team can rely on. I pay close attention to details, take ownership of my work, and look for practical ways to solve problems and improve processes. I believe the best customer support goes beyond answering questions. It helps build trust, strengthens customer relationships, and supports the overall success of the business. I would bring that same mindset and dedication to any team I join.
Top Skills
Other Skills
E-Commerce » Shopify
Experience: 1 - 2 years
Hands-on experience processing orders, refunds, and shipping escalations using Shopify across multiple client queues in a high-volume support environment.
Office and Administration » Attention to Detail
Experience: 2 - 5 years
High-level accuracy in cross-referencing complex technical specifications where one wrong digit can lead to operational errors.
Office and Administration » Google Workspace
Experience: 5 - 10 years
Proficient in using Google Sheets and Docs for operational tracking, internal reporting, and maintaining accurate digital records.
Office and Administration » English Proficiency
Experience: 10+ years
Excellent written and verbal communication skills, capable of handling complex customer inquiries and internal reporting with professional clarity.
Project Management » Trello
Experience: Less than 6 months
Used Trello to coordinate tasks and deliverables across multiple client projects, tracking progress and ensuring deadlines are consistently met.
Project Management » Asana
Experience: 1 - 2 years
Advanced use of Asana to track daily tasks, manage team milestones, and ensure project deliverables are met without supervision.
Basic Information
- Age
- 29
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Lipa City, Batangas
- Tests Taken
- IQ
- Score: 102
- DISC
- Dominance: 33
- Influence: 8
- Steadiness: 21
- Compliance: 38
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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