Customer Service Professional

Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

Bachelor of Science in Information Management

Last Active

April 23rd, 2024 (5 days ago)

Member Since

June 20th, 2019

Profile Description

May 2020- June 2023
Fair Trade Outsourcing Upgrade to see actual infoC l Bacolod CityTEAM LEADER- Team Lead oversees projects and supervises the daily operations of the assigned team, ensuring work is delegated evenly and that performance and motivation levels are maintained.


May 2020- June 2023 (FGC + Inc l Bacolod City)
Customer Service and Email SupportEmail Support staff provide assistance to company customers via email. Key responsibilities for this role include developing customer relationships, solving customer issues, promoting products and services, maintaining their job knowledge, reporting to supervisors, and forwarding unresolved queries to specialists.
Upgrade to see actual info(Accenture Inc
l Global One Eastwood, Libis Queszon City) Cash ApplicationResponsible for processing accounts receivable transactions such as posting customer payments and gathering and analyzing financial information. Monitors workload balancing. Coordinates individual and teamwork assignments, ensures that productivity and quality metrics are met and reported, and oversees complexcases and customers, and troubleshoots Upgrade to see actual infotailed-oriented, organized, analytical, results-oriented, and dependable, she participates in providing feedback for improvement suggestions.
-CLAIMS / ELIGIBILITY DATA ANALYSTMaintaining 100 % of both quality and productivity set by the client standards at a highly satisfactory level. Tracking of priority work and inboxes to handle work-related issues and situate necessary action plans. Process urgent reports due to an immediate need for service, such as enrollments, terminations, or updates. Analyzes forms and other kinds of transactions according to the needs of the clients.Ensure the confidentiality of the clients per se. Distributes procedural updates and processing guidelines to teaUpgrade to see actual infombers toensure accurate processing.
-Medical BillerA medical biller is responsible for submitting medical claims to insurance companies and payers such as Medicare and Upgrade to see actual info is a position that is critical for the financial cycle of all healthcare providers, from single-provider practices to large medical Upgrade to see actual info requires attention to detail and experience with the electronic and paper systems used in medical billing.Customer Service and Email SupportHelp customers with complaints and questions; give customers information about products and services; take orders; and process returns. By helping customers understand the product and answering questions about it,