Workforce Analyst

VBA & Macro Development: I develop custom scripts to automate repetitive reporting tasks, validate complex data sets, and integrate Excel with external databases via SQL. WFM Modeling: I build bespoke capacity planning tools, 'what-if' scenario simulators, and real-time adherence trackers from scratch using advanced formulas and dynamic arrays. Dashboard Design: I specialize in creating executive-level interactive dashboards that visualize key BPO metrics (SL, AHT, Occupancy) with high accuracy and minimal manual intervention. Data Integration: Expertise in using Power Query (M) and Power Pivot (DAX) to handle large-scale datasets that exceed standard Excel limitations.

I utilize SQL to perform deep-dive data extraction and complex joins across multiple relational databases for BPO operations. I specialize in writing optimized queries to pull historical performance metrics (AHT, Shrinkage, SL) which serve as the foundation for my Power BI and Tableau dashboards.

Process Automation: I develop robust VBA scripts that automate daily reporting cycles, reducing manual data entry and human error by nearly 90%. Tool Development: I build user-friendly interfaces (UserForms) and custom functions to help WFM teams calculate shrinkage, occupancy, and staffing requirements instantly. Data Integration: I use VBA to programmatically connect Excel to SQL databases and external text files (CSV/TXT), allowing for seamless data imports and exports. Error Handling & Optimization: My code is designed with advanced error handling to ensure stability when processing multi-million row datasets across shared network environments.

The Power BI platform is a powerful tool that turns complex data into digestible, concise formats that anyone across your organization can understand. Organizations create swathes of data every day that can be used to influence and improve decision-making.