Archimedes

Customer Service Representative

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Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Bachelors degree

Last Active

May 14th, 2024 (2 days ago)

Member Since

June 11th, 2019

Profile Description

10 years and ongoing experience in the BPO Industry. Worked with an Insurance Company for 7.5 years as a Customer Service Representative and as a Workforce Specialist for another 2.5 years. Currently Working in a Financial Institution, and handles collection accounts for already 2 years. Knowledgeable in Microsoft Word, Excel and Powerpoint. Also familiar with Google Sheets. Also experienced in Workforce tools like CMS Supervisor and Aspect Workforce Management Upgrade to see actual infon work with minimum supervision, an excellent team player and wants to learn new things. Currently works as a phone, chat and email support for a US-based payment processor. Has knowledge using Zendesk Email and Chat application. 

Top Skills

Marketing » CRM » Zendesk

Experience: 2 - 5 years

Proficiency in handling calls, chats and email tickets.

Customer Support

Customer Support » Email Support

Customer Support » Phone Support

Other Skills

Office and Administration » Translation

Office and Administration » Microsoft Excel

Office and Administration » Data Entry

Customer Support » Phone Support » English Speaking

Office and Administration » Email Management

Basic Information

Age
36
Gender
Male
Website
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Address
BACOOR CITY, CAVITE
Tests Taken
IQ
Score:  125
English
C2(Advanced/Mastery)
Uploaded ID
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