General Virtual Assistant/CSR/TSR/Helpdesk

Overview

Looking for full-time work (8 hours/day)

at $2.80/hour ($492.80/month)

Bachelors degree

Last Active

May 4th, 2024 (15 days ago)

Member Since

June 5th, 2019

Profile Description

A well-experienced VA, with a background in Tech, education, Customer Service Manager, human resource management, App Testing, and Supervising

"A pro on app testing specially new CRM's" 
Checking for new leads through outbound callsCustomer service for unit management (Multifamily units)Knowledgeable of the terms used in real estatePosting ads through Craigslist and property managementEngaging in sales of units both selling and buyingInbound calls - receiving new clients, giving estimates for each unit that needs to be cleanedOutbound calls - calling clients that were received through emails and chats. CRM (Jobber, launch27, and HubSpot)InvoicingEmail communicationsChecking booking requests through Airbnb, emails, and callsSocial Media Manager (posting ads and creating ads)Creating ads using Canva Property Management
Handles Ticket management and configuration (Jira, ServiceNow, Zendesk) With Certifications.
Handles Ticket category L1 for web applications. <8efe80624d780eba0c6493ec45140364>Facebook Upgrade to see actual info Manager Admin/Support
Google App Addictive, Analytics, and Crowdtangle Admin/Support
Communication with the Facebook, Google and Netcore Team
Documentation of process and turnovers.
Content Management System Admin
Familiarity with web application tools and terminology
AI usage (Chatgpt)
O365 tools
QA for Application Support (Analysis, Testing (Staging and Prod environment)
QA Certification for testing
Understanding the process for Service and Delivery
Assisting staff or clients through a series of actions, either by email or over the telephone to help set up systems or resolve issues.
Saas