Network Engineer | Automation Specialist | GHL Specialist

I have practical experience using Adobe Photoshop alongside Canva for my small business focused on t-shirt printing, souvenirs, and invitation cards. I use Photoshop for more advanced editing tasks such as background removal, photo retouching, layering effects, and preparing print-ready designs. Canva complements my workflow by allowing quick layout creation and design mock-ups for client presentations.

As part of the Ross Stores Project, I provided technical support primarily through email communication. My responsibilities included assisting clients with broadband installation inquiries, troubleshooting network issues, and coordinating with service technicians and national carriers such as AT&T, Lumen, and Verizon. I ensured timely and accurate responses to customer concerns, followed up on pending issues, and maintained detailed records of interactions and resolutions.

With several years of experience in technical support roles, I have developed a strong foundation in troubleshooting, problem-solving, and customer communication. While working on the Ross Stores Project, I provided frontline technical support for broadband installation, handling inquiries and escalations from both customers and service technicians. I coordinated with national carriers like AT&T, Lumen, and Verizon, ensuring timely updates and resolutions for network-related concerns. I also communicated effectively through email and phone support, documenting technical issues and providing status updates to stakeholders.

I have hands-on experience using Canva for designing a wide range of creative materials through my small business, which specializes in custom t-shirt printing, souvenirs, and invitation cards. I regularly create visually appealing designs tailored to client needs, including personalized graphics for events, branding for merchandise, and elegant layouts for invitations.

In my previous role with the Accenture Philippines Verizon Project, network monitoring played a key role in our daily operations. I was responsible for configuring and installing Cisco network devices (routers, switches, load balancers, VPNs, and SD-WAN) and closely monitored their performance in a complex environment. I utilized various tools to detect network issues, performed diagnostics, and ensured proper documentation of configurations and troubleshooting steps. My role also involved responding to alerts, escalating incidents as needed, and coordinating with cross-functional teams to maintain high network availability.

Basic understanding of styling web pages using CSS. Able to apply styles to HTML elements, work with colors, fonts, margins, padding, and simple layouts. Currently learning about Flexbox, Grid, and responsive design techniques to enhance the visual presentation of web pages.

Familiar with using Bootstrap to build responsive and mobile-friendly web pages. Able to utilize built-in classes for layout, typography, buttons, forms, and navigation. Currently exploring components like modals, carousels, and grid systems to speed up development and ensure consistency in design.

Familiar with the foundational structure of web pages using HTML. Able to create and organize content with semantic elements, including headings, paragraphs, links, images, lists, and basic forms. Continuously learning to improve page structure and accessibility.