CUSTOMER SUPPORT PROFESSIONAL

Overview

Looking for full-time work (8 hours/day)

at $8.00/hour ($1,408.00/month)

Associates degree

Last Active

April 25th, 2024 (7 days ago)

Member Since

June 2nd, 2019

Profile Description

Completed extensive eight-month job-ready Google Career Certificate training. Demonstrated hands-on experience with data cleaning, data visualization, project management, interpreting and communicating data analytics findings. Confidence in transforming complex data into actionable and clear insights. Fluency in computer programming languages and a solid understanding of databases.

My most recent role was as a Tier 1 Specialist with TaskUs, where I supported a client specializing in collaboration and work management solutions through SaaS. Before this, I served as a Tier 2 Escalation Specialist within the same company, transitioning from a Customer Service Representative role for a delivery app offered by the same client. In both roles, my responsibilities included addressing customer concerns through chat, phone, and email. As a Tier 2 Specialist, I focused on more complex issues escalated by the Tier 1 team, requiring sound judgment and efficient case resolution.

Before my time at TaskUs, I worked as a Level 2 Technical Support Representative at Teleperformance Philippines. In this role, I provided technical assistance for issues related to ISPs and networks. My team and I were responsible for resolving user-reported problems to the best of our technical expertise, following established procedures and policies, and ensuring accurate and timely documentation of issues and resolutions for management tracking.

My journey in the BPO industry began with over two years of experience as a Customer Service Specialist across two different call centers. These roles served as my training ground and allowed me to explore various possibilities within the field.

My unique skill set encompasses strong customer service skills and troubleshooting abilities. I take pride in delivering a satisfying customer experience, whether I can resolve an issue directly or escalate it to a higher tier.

I am adaptable, and capable of working independently or as part of a team, and I am seeking a long-term, stable position where I can contribute to the growth of a business. Additionally, I am actively expanding my skill set by enrolling in a Web Development course on Udemy, to offer even more valuable services in the future.