Your go-to VA

Overview

Looking for gig work

at $5.00/hour

Bachelors degree

Last Active

January 31st, 2024 (104 days ago)

Member Since

May 31st, 2019

Profile Description

I am a reliable, passionate, and hardworking individual with over 11 years of experience providing professional, efficient, and high-quality service to diverse call center companies.

I am skilled at communicating with clients or customers over the phone and by email. I became a support team lead when I was in Alorica (formerly EGS) and a certified product trainer when I was in Transcom. 

Now I work for a real estate company as a Resident Services Associate Manager.

Responsibilities:
- Leads and manages the call center team 
- RSAs, LAs, and Sales Receptionist.Acts as the team's point of contact and subject matter expert.
- Managing the day-to-day operations and dealing with our agent's inquiries, concerns, or help needed.
- Raising any unusual concerns or questions to our Leadership team.
- Provide updates to our call center team on the new processes or changes.
- Ensures that the team follows Renu's policies and procedures.
- Conducting coaching sessions and issuing corrective actions if needed.
- Collaborate with the support team to aid the quality development of the RSAs and implement policies based on the client's standards.
- Facilitates training to teach Renu's processes and procedures as well as call handling, and customer service.
- Conducts refresher training sessions for our agents who need greater knowledge of the procedure.
- Update and review the training materials
- Evaluates agents' mastery of the product and procedures
- Escalating unresolved, unusual issues, or help needed
- Promotes a healthy working environmentAssist in planning and executing employee engagement activities

Social Media Content Creator: I worked as a social media content creator for an animation business, and I fell in love with my role back then. I had a lot of fun, and I'd like to do more social media postings in the future.

- Content research and brainstorming post ideas.
- Utilizing Canva to generate photos and graphic designs.
- I used the follow-unfollow approach to gain more social media followers.

Product Trainer
- Lead and facilitate a class discussion.
- Monitor and evaluate trainee progress through performance.
- I possess superb interpersonal, mentoring, organizational, and project management skills

Customer Service Representative/Technical Support
- Providing correct and timely responses for inquiries coming through calls
- Manage and resolve clients' complaints
- l always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally.