Customer Service Representative

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

College Level

Last Active

April 29th, 2024 (11 days ago)

Member Since

May 30th, 2019

Profile Description

Hi,
My name is Upgrade to see actual info Upgrade to see actual info from Cebu City, and I’d love to take a couple of minutes to tell you why hiring me will be a benefit to your organization.
I have worked as a Customer Service Representative for the last 5 years.

My last job was at Accenture in the BPO Industry as a customer service representative, technical support, sales support, mobile collection specialist, and escalation specialist for mobile and cable customers.

I am responsible for handling incoming phone calls from existing and potential customers on queries relating but not limited to:
 Sales and product inquiries,
 Account and billing queries, service faults, service configuration, and troubleshooting.
 Provide support to customers while demonstrating excellent customer service skills.
Use network monitoring tools to assess and identify issues. Log and escalate faults with relevant contacts and systems to the required level of detail.
Take ownership of and manage iUpgrade to see actual info through to resolution. Manage the prioritization of issues. Consult with the various telecom operators, partner organizations, vendors, and IT
support representatives in managing issues related to the services.

My supervisors and co-workers always say that I am hardworking, a team player, and dedicated.

I excel in problem-solving, and sales with excellent communication skills and showing empathy. Handling customer concerns, whether it is sales, technical, or billing concerns, I always make sure to go the extra mile for them.

If you're looking for an advisor who answers customer questions quickly and effectively, resolves issues with empathy and care, nurtures relationships, and improves brand credibility. I can provide 101% customer service satisfaction, improve your net promoter score, and increase the quality of customer service responses because I believe One of the primary reasons to offer customer service at all is to improve our customers’ happiness.

I'm the right person for the job. I look forward to meeting you and discussing how I can be of value to your company.