08140bd0d4c2898e d9f

General Virtual Assistant | Customer Service Executive

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EXPECTED SALARY
Php 50,000.00/month
( $947 USD )
EDUCATIONAL ATTAINMENT
Bachelors degree
AVAILABILITY
30 hrs/wk
( $7.30 USD/hr )
EXPERIENCE OVERVIEW
General Virtual Assistant Customer Service Executive
BASIC INFORMATION
Age:
27
Gender:
Female
Location:
Santa Rosa, Laguna
Tests Taken:
IQ
Score:  125

DISC
Dominance:45
Influence:26
Steadiness:19
Compliance:11

English
 C1(Advanced)
Last Active:
January 17th, 2023 (17 days ago)
Member Since:
May 29th, 2019
SKILL SUMMARY

Need a VA to manage your daily tasks and manage Lead Generation? I gotcha!
A Salesperson to turn Leads into Sales? Easy!
A VA to handle and look after your beloved clients? Your Search is OVER!
If you want to have the time to focus on other business developments and personal life, and need someone to take over on your daily tasks to help you generate profit and turn leads into sales, CONTACT ME! *WINK*
I am an enthusiastic VA who loves to work with Passionate CEOs who is eager to make their business grow and to be successful entrepreneurs.
Let's connect if you need any help with these:
????Data Entry/ Personal Tasks, Managing Finances, Calendar Scheduling, Administrative Tasks, Email Management, Internet Data Research, Order Processing and Order Management
????Lead Generation, Cold Calling, Appointment Setting, Customer Support, and Email Marketing
????Social Media Content Planning and Creation, Posting Scheduling, and Marketing
????Search Engine On-page and Off-page Optimization (backlinking)
????Website Creation, Optimization, and Management
????Facebook Ads
????Youtube Optimization
????Canva Design
????Shopify/ Amazon
????Google Sheets/ Google Slides/ Google Forms
????Transcription
I can't wait to work with you. Talk to you soon!
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WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Speaking
  • Sales Representative

Office & Admin (Virtual Assistant)
EXPERIENCE


Remote Claims Administrator
ClaimSolution is a leading multi-line adjusting and appraisal service for the insurance, fleet, self-insured and the legal community. The company maintains it headquarters in Kansas City and operates in all 50 states.

We have partners like Dakabi, CCC, Audatex and Mitchell to create a quality control system second to none which can measure all aspects of the claims process to ensure the consistency a client expects. 

Data Entry - Over 100 claims daily assessed and inputted to the company system.

Details Verification - Conducted details confirmation thru sending texts and making calls to clients regarding their claims.

And Enrolling in a Freelance course online enabled me to be familiar on Freelance environment. 

SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Event Planner
  • Excel

English
SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Sales and Marketing
EXPERIENCE

MULTI-COLOR CORPORATION LABELS MANILA
Senior Customer Service Executive
Responsibilities:Order Processing – processing of orders of different clients in Radius. Includes checking and screening of POs for any discrepancy on the price, terms of payment, item codes or descriptions.Handles almost 30 Accounts – including 5 Regional Accounts and 10 included on Top 25 high-sales accounts.Job Ticket Creation – creation of job tickets or instructions for inhouse production.Inter-plant Order Processing – processing of goods ordered by clients which is produced in Malaysia or other inter-plant sites and making sure that lead time will be aligned to customer required date.GERLENE BAWAN VALLEJOBlk 15 Lot 6, St. Joseph Richfield Phase 2, Brgy. Sinalhan, City of Sta. Rosa, LagunaEmail: gerlenebvallejo@gmail.comContact no. 09350662900SummaryExperienced in working in a company which always requires customer-oriented results. I am well-trained and pro-active when it comes to handling customer problems and complaints wherein, I can provide appropriate effective solutions and alternatives. I am determined to have and maintain good relationship with clients and their satisfaction is my no. 1 Priority.Air and Sea Shipment Monitoring –monitoring of incoming shipments and advise clients for delays or change of ETD if there is and computation of Freight charges as well.Client Complaints - Handles client complaints and provide appropriate solutions and alternatives. Creation of MDR for internal or system adjustment for the rejected item and to schedule the delivery of the replacement or coordination to Finance if CN.Delivery Monitoring – monitoring delivery schedules planned within the month. Re-scheduling of delivery with alignment to client if there will be a delay on shipment/ in-house production.Stock Inventory Management – monitoring inventory for scheduled delivery and aging stocks that should be disposed or delivered.Urgent delivery requests - prioritize the delivery of requested goods of customers for their urgent needs.Internal Support – continuous communication to different departments like – production and finishing, sales, finance, warehouse, and QA to avoid any problems related to clients.Communication - customer and internal communication thru phone, viber, teams, skype and e-mail.Sales Forecast Report – presentation of sales forecast reports every month of clients handled for sales prediction.Reject/ Returns – monitoring of rejected items and scheduling pull-out for items as well as the delivery of the replacements.Item Codes Creation or Selling Table creation – assigned in creation of item codes in Radius and their appropriate selling price per MOQ.Aged Stocks Report – assigned to monitor items which has no movement from inventory.Sales Order Report Generation – open PO report generation for alignment with client.LSD/ Sample Card – delivery of Sample cards for newly developed items for clients’ approval of mass production locally and abroad.Sales Executive Back-up – substitute the sales executive handling my accounts if they are on-leave.On-site Approval – assisting clients visiting the plant for on-line approval of newly- developed item.Non-conformity items/ Negative Margin Monitoring – monitoring and seeking approval to General Manager of the negative margin items need to be produced for client’s requirements. Creation of job tickets for non-conformity items needed to deliver.Overs Monitoring – monitoring of over-produced goods and picking them if there are new orders instead of manufacturing new goods for the order.Client Visit - complying to customer requirements, meetings, and needs in behalf of sales.Planning - inventory and production planning of FG based on clients/ LTP or MRP.

Customer Service Executive
Linocraft Printers is Malaysian company and a regional printing company specializing in large format printing. The Company offers a full range of products such as packaging, rigid box, inserts, books & manual. Our customers do not need to seek alternative source for their printing solution.

I work here in Linocraft Printers Inc for 2 years as Customer Service Executive.
Purchase Order Entry - Over 100 Purchase Order Entry per week.

Stock Inventory Management - Making sure that stocks are enough for the coming delivery dates.

Urgent delivery requests - Sometimes customers are requesting items to be pulled in for their urgent production needs.

Internal Support - Making sure that CS department can have internal support on different departments to avoid any problems related to customer.

Communication - Customer and internal communication thru phone, WhatsApp and e-mail is my daily life.

Reports - Assigned to do Sales Report and Delivery List Report daily.

Sales Executive II
FTGroup (Philippines), Inc. (FTGP) is a japanese company and a wholly owned subsidiary of its holding company 

FTGroup Co., Ltd. (FTG). Now FTG is one of the biggest wholesalers/retailers of quality office equipment and consumer products in Japan.

Lead Generation / Cold Calling - Research, sending emails and making calls for possible clients.

Appointment Setting - setting up for appointments for clients visitation.

Products and Services Presentation - This is done during client visits to explain what products/ services we can offer.

After-Sales - Continous communication to clients for feedbacks.

Junior Sales Executive

Nitto Denko Corporation is a Japanese company that produces tapes, vinyl, LCDs, insulation, and several other products. 

Lead Generation / Cold Calling - Research, sending emails and making calls for possible clients.

Appointment Setting - Setting up for appointments for clients visitation.

Products and Services Presentation - This is done during client visits to explain what products/ services we can offer.

After-Sales - Continuous communication to clients for feedbacks.

SKILL RATING
  • Affiliate Marketing
  • Classified Ads Marketing
  • Craigslist Marketing
  • Direct Mail Marketing
  • Email Marketing
  • Facebook Marketing
  • Instagram Marketing
  • Lead Generation
  • LinkedIn Marketing
  • Mobile Marketing
  • Private Blog Network
  • Sales Representative
  • SEM
  • SEO
  • Social Media Marketing
  • Telemarketing
  • Video Marketing
  • YouTube Marketing

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