Promo Sales Assistant |EVA | Quality Analyst | CSR 

Responded promptly to customer inquiries and provided information on product pricing, features, and availability • Managed a high volume of inbound and outbound emails, ensuring excellent day-to-day customer service for clients and vendors • Responsible for creating presentation formats, compiling data for sales presentations, and documenting all order-related activities in various systems

Recording customer information in order to process orders Completing fields such as name, address, account number, item number, price, and any sales or promotions Inputting data into a central database to be used to fulfill orders

Editing Social Media Post | Sales Presentations | Mock-Ups

Develop a content calendar to schedule and organize posts, ensuring consistency and timely delivery of content

Provided accurate and timely reports on a weekly, monthly, and month-to-date rolling basis on call quality, productivity, availability, and other key metrics as determined using PBI. • Provided a Process Guideline QA Talk to a Nester and Onboarded a newly promoted Quality Analyst.