Virtual Assistant | Email Marketing & CRM Coordinator | Customer Support |Social

Planned, developed, and implemented digital marketing strategies across multiple social media and digital platforms. • Managed and enhanced brand presence through audience engagement and consistent content delivery. • Conducted market research, competitor analysis, and keyword research to support campaign strategies and identify growth opportunities. • Analyzed campaign performance metrics, including engagement, traffic, and conversion rates, and provided recommendations to optimize results. • Created, scheduled, and published marketing content aligned with campaign objectives. • Collaborated with internal teams to ensure timely campaign execution and alignment with client objectives. • Monitored marketing trends, platform updates, and algorithm changes to maintain effective marketing strategies.

Created and configured user accounts and calling playlists within ReadyMode to support agent onboarding and campaign readiness. • Granted and managed user access to Call Logs, ensuring agents and supervisors had appropriate visibility into call history and records. • Uploaded and organized lead lists and campaign files within ReadyMode to keep dialer data accurate and up to date. • Added and maintained Call Results in ReadyMode to ensure accurate tracking of call outcomes and dispositions. • Blocked numbers and marked records as sold within ReadyMode to maintain data integrity and prevent duplicate outreach. • Cleared and reallocated ReadyMode licenses to optimize seat usage and support team scaling needs. • Added and removed Inbound Queues to align call routing with current campaign and staffing requirements. • Deactivated agent accounts as part of offboarding and access-control procedures to maintain platform security. • Delivered frontline customer support for ReadyMode users, resolving software, account, and connectivity issues through the ticketing system, live chat, and email channels. • Diagnosed and troubleshot technical issues related to dialer configuration, call routing, lead management, and CRM integrations, escalating complex cases to technical teams when needed. • Managed a high daily volume of support tickets and platform administration requests while consistently meeting response-time and resolution SLAs, contributing to strong customer satisfaction scores. • Guided new and existing clients through platform onboarding, feature walkthroughs, and best-practice recommendations to maximize product adoption and reduce support follow-ups. • Documented recurring issues and troubleshooting steps to support the internal knowledge base, helping reduce repeat tickets and improve first-contact resolution. • Collaborated with product and engineering teams to relay customer feedback and flag recurring bugs or feature requests. • Maintained accurate, up-to-date records of customer interactions, issue statuses, and resolutions within the CRM and ticketing system. • Handled account, billing, and subscription-related inquiries with professionalism, discretion, and attention to data accuracy.

Planned and executed digital marketing campaigns to improve online presence and support sales objectives. • Created and published content across blogs, forums, and social media platforms to engage target audiences. • Conducted research on market trends, competitors, and customer behavior to support marketing decisions. • Organized and implemented email outreach campaigns, including list building and communication with partners. • Monitored campaign performance and optimized strategies based on data insights. • Assisted in developing marketing strategies, including pricing, promotions, and content direction. • Maintained and updated website content to ensure consistency and relevance.