Virtual Assistant, Technical Support & Customer Service Representative

Overview

Looking for full-time work (8 hours/day)

at $8.00/hour ($1,408.00/month)

College

Last Active

September 26th, 2023 (230 days ago)

Member Since

May 8th, 2019

Profile Description

PROFESSIONAL PROFILE: 

Resourceful Call Center Representative who consistently meets and exceeds productivity goals. Maintains a high level of professionalism, patience, and efficiency to minimize customer dissatisfaction and increase customer loyalty. 

WORK EXPERIENCE: 

Customer Service Representative (Technical Support) 
DELL US and UK

- Deliver service and support to clients; handled Commercial LOB in DELL UK.
- Troubleshoot over the phone or email; diagnosing technical issues and walk customers through the steps needed to fix various problems.
- Submitting Service Requests; sending field engineers to fix the issue onsite.
- Organize ideas and communicate oral messages to listeners and situations 
- Interact with clients to provide and process information in response to inquiries, concerns, and requests about products and services.

Senior Customer Service Representative 
Heyhey Australia 

- Answer Customer Inquiries on all our channels through Email via Zendesk 
- Handling different channels: Facebook, Amazon, Kogan, Mydeal, eBay, Catch, and more. 
- Maintaining a high level of customer satisfaction rate for all channels 
- Supervising, Training, and Developing Customer Service Representatives 
- Maintain product expertise – constantly improving our knowledge base 
- Constantly improving customer service workflow procedure and training documents 
- Keeping track and reviewing customer conversations to assure consistent quality and for Development purposes 
- Working with upper management to ensure appropriate changes are made to improve customer satisfaction

Virtual/Administrative Assistant
Heyhey Australia (July 2019 - July 2020)

- Assisting with any administrative tasks like content writing, managing orders and store listings from Shopify and Marketplace backend, improving our website and internal process, managing sales records, and more.- Handling office tasks, such as filing, generating reports, and documents needed for clients.
- Organizing and moderating Facebook page and our listings on the marketplace

Campaign Manager
Heyhey Australia (December 2019 - July 2020)

- Ensure that the company’s brand and identity are adhered to in campaigns and in all communication channels- Write, edit, and proofread copy for promotional materials within marketing campaigns.- Manage the procedure, implementation, tracking, and measurement of marketing campaigns.