d8 f1804dd0b0c92

Quality Assurance,VA,CS Support,Graphics design,Video Editor

99 ID PROOF
Verified
Timeproof:
contact
background check
mark as hired
EXPECTED SALARY
Php 65,000.00/month
( $1,128 USD )
EDUCATIONAL ATTAINMENT
Associates degree
AVAILABILITY
40 hrs/wk
( $6.52 USD/hr )
EXPERIENCE OVERVIEW
Customer Support, Quality Assurance specialist/Analyst , Video/Audio Editor
BASIC INFORMATION
Age:
32
Gender:
Female
Location:
LASPINAS, LASPINAS
Tests Taken:

DISC
Dominance:25%
Influence:11%
Steadiness:48%
Compliance:16%

English
 C1(Advanced)
Last Active:
September 23rd, 2022 (8 days ago)
Member Since:
May 7th, 2019
SKILL SUMMARY

Hi, I am Upgrade to see actual info Upgrade to see actual info. I love learning new things, am easy to work with, am hard-working, and can work with minimal supervision.
Feel free to check my work experience. Looking forward to working with you and contributing to your company's success.

Work Experience:
Remote Quality Assurance Administrator – (Dec 2019-March 2022) - HomeBased
- Review new listings to ensure they are posted or rejected appropriately.
- Monitor ads on the website to ensure proper placement and adherence to guidelines

Remote Quality Assurance Specialist – (Aug 2019-March 2022) - Home-Based
- Sort mail and forward for order processing and shipping
-Organized files in the spreadsheet for report and data analysis
- Audit and monitor call to ensure quality guidelines are met.
- Communicate to operations via phone and email for quality feedback and recommendations. 

Remote Transcriptionist (May-July 2019) – Home-Based
- Listen and transcribed call recordings into the spreadsheet
- Validate customer contact information to ensure data and file accuracy

Transcom Worldwide (2014 – 2019) – Quality Assurance Specialist
- Audit and monitor agent calls both for local and remote UPS sites– including team leaders, SMEs, and trainers audit.
- Communicate with the Operations and Training team to help implement and ensure new hires, and tenured agents’ adherence to SOP.
- Participate in internal calibrations for Operations and attend external/corporate calibrations to ensure correct/clear understanding of ratings and processes. 
- Facilitate Escalation meetings with the client on and offshore together with the escalation team
- Generate reports for Site and Corporate Quality scores daily, weekly and monthly 
- Assist chat support and escalation group on the survey and audit analysis report

Transcom Worldwide (2013 – 2014) – Customer Support Specialist
- Assisted callers with Tracking packages and creating changes on their UPS delivery
- Communicate with local centers in the US to further assist callers 
- Has done floor support and answered supervisor calls as part of training with subject matter expert position.

Sykes Marketing Services (2010 – 2013-Financial Care Specialist
- Handled customer service, basic technical support, billing, and collections.

Certificate/s: Audio Editing using Audacity/Lean Six Sigma (Yellow Belt)

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Data Entry
  • Personal Assistant
  • Quality Assurance
  • Transcription
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing
  • Video Editing
  • Customer Support
  • Email Support
  • Phone Support

Office & Admin (Virtual Assistant)
SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Transcription
  • Travel Planning

English
SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Writing
SKILL RATING
  • Blogging
  • Copywriting
  • Creative Writing
  • Ebook Writing
  • Editing Proofreading
  • Ghost Writing
  • Technical Writing
  • Web Content Writing

Graphics & Multimedia
SKILL RATING
  • Adobe Indesign
  • Graphics Editing
  • Logo Design
  • Photoshop
  • Recording Audio
  • Shirt Design
  • Video Editing

Finance & Management
SKILL RATING
  • Bookkeeping
  • Financial Analysis

Customer Service & Admin Support
SKILL RATING
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation

Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".

It DOES NOT indicate skill level.

ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.

It's intended to help employers know who they're talking to is real, and not a fake identity.

Read More »