IT Helpdesk, Technical Support, VOIP Specialist

Overview

Looking for full-time work (8 hours/day)

at $13.64/hour ($2,400.01/month)

Associates degree

Last Active

May 6th, 2024 (22 days ago)

Member Since

May 5th, 2019

Profile Description

I have more than 10 years experience in IT and costumer service as VOIP Specialist, system engineer, technical engineer and IT specialist. I am versatile and I thrive in a fast-paced environment where technology and communication is evolving.
I believe it is an advantage for me in handling IT concerns with great customer service.
I am familiar with different operating system and software as I used to support bank-related software and Healthcare Insurance softwares that were highly critical for User's day-to-day role. I also have experience with Healthcare apps and software.
I am great with communicating with Users on chat, email, phone or virtual meetings.
It's easy for me to contribute to a team because I used to collaborate with different support units for brainstorming or helping them with root cause analysis.
I used to handle escalations from L1 service desk for proper troubleshooting or managing a complaint.
I also helped setup projects such as creation of knowledge base and articles for processes and troubleshooting.
I acted also as bridge between different support function such as intermediary for Major IUpgrade to see actual info management and Operations.
I am systematic, analytical and driven.
I used to generate and send reports from ticketing system such as Service Now for daily monitoring of Operations
I am objective and result-driven.
It is my great pleasure working with you for future projects.