In my ten years of work experience in Business Process Outsourcing industry, I have developed my skills thru training and work experiences. I have worked for 7 years in Citibank Australia (Direct Hire) as a Collections officer and Senior Sales and Marketing Specialist for credit cards. I was doing Inbound and Outbound calls to customers to showcase the products that we are offering. We do brainstorming as well together with other Senior specialist for the best marketing strategy on how we can improve the sales and bring more profit to the company. For some its quite challenging because credit cards talks about money and I believe that my advantage with other applicants is being equipped with the knowledge and skills thru the training that I've took plus the work experience that i have gained during my tenure with the company and its applicable to any type of products and services. Customer service skill is a must with those jobs that I had and I can surely apply those skills and attitude to the projects that will be assigned to me. I also worked for Capital One UK as collections officer ( UK account), Apple US (Macintosh) as technical support officer and dish network (cable provider company in US) as technical support officer/customer service representative. I can converse and write articles fluently using English
A man who knows how to give back the trust that will be given to him and very passionate in giving his best service to clients and a best manager of time to effectively contribute for the success and growth of the company that he will be working with.
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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