Maria

Terrific Virtual Assistant/Customer Service Specialist

Verified

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Overview

Looking for full-time work (8 hours/day)

at $8.26/hour ($1,600.00/month)

Bachelors degree

Last Active

July 9th, 2026 (13 days ago)

Member Since

April 30th, 2019

Profile Description

Customer Service and Operations professional with over nine years of experience supporting
customers, managing projects, and coordinating with multiple clients. Experienced in handling
customer concerns, keeping projects on track, and ensuring service standards and KPIs are met. In
my most recent role as Lead of Customer Care Operations, I oversaw a team responsible for
managing insurance-related tree service projects from start to finish. I monitored job progress,
ensured deadlines were met, and worked closely with insurance companies, customers,
contractors, and internal teams to keep everything moving smoothly. I also held weekly meetings
with key customers to provide updates and discuss any concerns, while working directly with the
business owner on job performance, operational priorities, and process improvements. Known for
being organized, dependable, and easy to work with, I take pride in building strong relationships,
solving problems quickly, and delivering a positive experience for both customers and clients

Top Skills

Office and Administration » Travel Planning

Office and Administration » Personal Assistant

Experience: Less than 6 months

Other Skills

Real Estate » Appointment Setting

Experience: 1 - 2 years

Office and Administration » Data Entry

Customer Support » Phone Support » English Speaking

Office and Administration » Email Management

Office and Administration » Microsoft Excel

Basic Information

Age: 28

Gender: Female

Website: Sign Up with Pro Account to View

Address: Cebu City, Cebu

Tests Taken: IQ
Score: 110: DISC
Dominance: 24%
Influence: 17%
Steadiness: 43%
Compliance: 15%: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

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