Customer Service Rep | Chat & Email Support | Shopify | eCom

Overview

Looking for full-time work (8 hours/day)

at $4.23/hour ($818.18/month)

Bachelors degree

Last Active

June 27th, 2026 (20 days ago)

Member Since

April 28th, 2019

Profile Description

I’m a customer support speci ---------- st with over 9 years of customer service experience providing email, chat, and ticket-based support for global eCommerce and retail brands.

I help businesses retain customers, improve satisfaction scores, and reduce response times by resolving inquiries efficiently, from order tracking and refunds to technical troubleshooting and account management.

What I Do Best:
• Email and Live Chat Customer Support
• Order, Subscription, and Account Management
• Refunds, Returns, and Dispute Resolution
• Technical Support for eCommerce Platforms
• Creating Macros, FAQs, and Knowledge Base articles

Tools & Platforms:
Shopify | Zendesk | Gorgias | Re:amaze | LiveAgent | Intercom | Tidio | Salesforce | HubSpot | Asana | Trello | Notion | Canva | Slack | Google Workspace (Gmail, Docs, Sheets, Slides) | Microsoft 365 (Outlook, Word, Excel, PowerPoint)

Why Hire Me:
• 9+ years of proven customer support experience
• Consistent 90%+ CSAT scores
• Tech-savvy, fast learner, and solutions-focused
• Flexible with time zones, including USA, UK, and AU shifts
• Fully remote ready with my own setup and fast, reliable internet

Let’s work together to deliver exceptional customer experiences for your brand!