ECommerce Customer Support & Virtual Assistant | Shopify | Gorgias | Freshdesk |

Experienced in social media management with a proven track record of driving engagement and measurable ROI. I’ve successfully managed Instagram and Facebook pages for previous clients, creating and scheduling strategic posts that boosted brand visibility and follower interaction. Skilled in using Canva and CapCut, I design eye-catching graphics and short-form videos that effectively communicate brand messaging and deliver strong, data-driven results.

Experienced in providing efficient and empathetic email support while maintaining high customer satisfaction. I consistently followed standard operating procedures (SOPs) to ensure accurate and timely responses, and I also contributed to improving those SOPs to enhance workflow efficiency and team consistency.

Skilled in Instagram marketing with a focus on growing audience reach and engagement through targeted content strategies. I managed content planning, posting, and analytics to ensure consistent brand presence and improved performance metrics. By combining visual design through Canva and trend-based video editing in CapCut, I helped increase followers, engagement rates, and overall ROI.

Results-oriented social media marketing specialist with a proven ability to design and execute strategies that drive brand growth and engagement. I effectively managed and optimized Facebook and Instagram campaigns, leveraging audience insights to increase reach, conversions, and ROI. By combining data-driven planning with creative design in Canva and CapCut, I built strong online brand identities and delivered measurable business impact.

Experienced in building and managing AI-driven automations using Make.com, Pipedrive, and Meta Ads to streamline sales and marketing operations. I design automated workflows that connect lead generation, nurturing, and follow-up processes, improving conversion efficiency and response time. By integrating CRM data with advertising campaigns, I’ve helped optimize ad performance, reduce manual workload, and scale sales results through intelligent automation.

Proficient in using Google Analytics to drive data-informed SEO strategies that improve website performance and search visibility. I analyze traffic sources, user behavior, and keyword performance to identify growth opportunities and optimize content for higher rankings. Through regular reporting and insights, I’ve helped businesses refine their digital strategies, enhance user experience, and achieve measurable increases in organic traffic and conversions.

Skilled in managing and optimizing website content through WordPress to ensure an engaging and user-friendly experience. I’m experienced in uploading, formatting, and updating posts while maintaining SEO best practices and consistent brand voice. By coordinating visuals, metadata, and internal linking, I’ve improved website performance, boosted organic traffic, and supported broader digital marketing strategies.

Dedicated customer support professional with a strong commitment to delivering exceptional service and solving client concerns efficiently. I handle inquiries with empathy and accuracy, ensuring each interaction meets company standards and enhances customer satisfaction. By following and improving internal processes, I’ve helped boost response quality, streamline communication, and strengthen customer relationships.

Experienced in sales support and phone-based customer service, skilled at building rapport, identifying customer needs, and offering tailored solutions. I successfully handled inbound and outbound calls, promoted memberships, and used upselling techniques to increase sales and customer value. With a focus on effective communication and customer satisfaction, I consistently met performance targets while strengthening client relationships.

Skilled in data entry and Shopify product listing with attention to detail and accuracy. I handled product uploads, optimized titles and descriptions using relevant keywords, and ensured all listings were visually appealing and SEO-friendly. By combining efficient data management with keyword research, I helped improve product visibility and drive more traffic to the online store.

Experienced in managing and optimizing WordPress content to enhance SEO performance and user engagement. I implement keyword research, on-page optimization, and internal linking strategies to boost search visibility and drive organic traffic. By maintaining a consistent content schedule, improving readability, and optimizing metadata, I ensure every post aligns with SEO best practices and overall marketing goals.