Hi!
I'm Stephanie, a reliable and detail-oriented Virtual Assistant with over 5 years of professional experience in healthcare administration, medical insurance coordination, and executive support. Alongside my healthcare background, I'm also a content creator with experience creating and managing content across Instagram, TikTok, and YouTube, giving me a unique combination of administrative expertise and creative marketing skills.
I thrive in fast-paced environments where organization, communication, and proactive problem-solving are essential. Whether it's managing complex administrative workflows, coordinating schedules, organizing data, or supporting a brand's online presence, I'm committed to delivering accurate, high-quality work while meeting deadlines.
Healthcare Virtual Assistant Expertise
* Insurance eligibility and benefits verification
* Prior and retro authorization management
* Appeals and authorization follow-ups
* Mental health insurance coordination
* Patient communication and administrative support
* Appointment scheduling and provider coordination
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* Medical documentation and record maintenance
* Electronic Health Records (AthenaHealth)
Administrative & Executive Support
* Inbox and calendar management
* Google Workspace (Gmail, Docs, Sheets, Drive, Calendar)
* Microsoft Office Suite
* Data entry and internet research
* Process documentation and workflow organization
* Task and project coordination
* File management and spreadsheet organization
Social Media & Content Support
As a content creator, I understand the strategy behind creating engaging content and building an online presence. I enjoy combining creativity with organization to support businesses and personal brands.
My experience includes:
* Social media management and content scheduling
* Instagram, TikTok, and YouTube content creation
* Canva graphic design
* Short-form video editing using CapCut
* Caption writing and basic SEO optimization
* Trend, hashtag, and competitor research
* Community engagement and social media outreach
* Content planning and organization
* Basic analytics and performance tracking
Technical Skills
* AthenaHealth
* Availity
* NaviNet
* eviCore
* AIM Specialty Health
* Humana
* NIA Magellan
* Blue Cross Blue Shield / Anthem BCBS
* Tricare Military
* UnitedHealthcare
* Provider Express
* Google Workspace
* Microsoft Office
* Canva
* CapCut
* ChatGPT and AI productivity tools
Professional Background
Over the past several years, I've supported a behavioral health practice specializing in autism services, where I managed insurance verification, prior authorizations, provider coordination, patient communications, scheduling, and high-volume administrative tasks. My experience also includes over 4 years as a Medical Technologist and Drug Test Analyst, providing me with a strong foundation in medical terminology, laboratory operations, and healthcare workflows.
Outside of my healthcare career, I've built my own presence as a content creator by producing lifestyle, travel, and entertainment content. This has strengthened my skills in storytelling, content strategy, audience engagement, and visual branding—skills that complement my administrative expertise and allow me to support businesses from both an operational and creative perspective.
I'm known for being dependable, proactive, highly organized, and quick to learn new tools and systems. Whether you need a Healthcare VA, Administrative Assistant, Executive VA, or Social Media Support, I'm ready to help your business stay organized, efficient, and continue growing.
Let's connect—I look forward to helping you achieve your goals!
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience with social media engagement for 2 - 5 years with my personal account.
Experience: 2 - 5 years
Experience: Less than 6 months
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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