FINANCE, CUSTOMER SUPPORT & OPERATIONS SPECIALIST
Customer-focused professional with 5+ years of experience supporting stakeholders, resolving billing, transaction, and data issues, and managing high-volume requests in fast-paced environments. Strong communicator with a proven ability to investigate discrepancies, navigate multiple systems, and deliver accurate, timely solutions. Seeking Customer Support, Billing Support, or Operations Support roles (remote).
CORE SKILLS
Customer & Stakeholder Support
Billing, Payments & Account Inquiries
Issue Resolution & Escalation
Order & Transaction Reconciliation
System & Platform Navigation
Data Accuracy & Validation
SLA & Deadline Management
Clear Written & Verbal Communication
Tools: Oracle, SAP, ERP Systems, QuickBooks, Google Sheets, SQL (Basic–Intermediate)
Languages: English, Filipino/Tagalog, Bisaya
EXPERIENCE HIGHLIGHTS
Shopee Philippines – Senior Analyst, Finance Operations
Handled high-volume finance and transaction inquiries from internal stakeholders.
Investigated discrepancies and coordinated resolutions across teams.
Improved validation processes, reducing repeat issues and increasing accuracy.
S&P Global Philippines – Senior Specialist, Revenue Support
Validated financial and reference data for global teams and client-facing platforms.
Resolved data inconsistencies while meeting strict quality and turnaround standards.
PwC AC Manila – Analyst to Senior Analyst
Communicated with clients, banks, and external partners to validate information.
Managed multiple requests under tight deadlines with high accuracy.
E-commerce & Part-Time Roles
Supported order tracking, payments, reconciliations, and operational concerns.
Maintained accurate records and assisted with issue resolution across platforms.
EDUCATION & CERTIFICATIONS
BS Accounting Technology – Ateneo de Davao University
QuickBooks Online Accountant Certified
Certified Bookkeeper (TESDA)
Experience: 2 - 5 years
Experienced in using QuickBooks for managing financial transactions, maintaining general ledgers, and tracking income and expenses. Proficient in generating financial reports, reconciling accounts, and streamlining workflows for accounts payable and receivable. Skilled in customizing QuickBooks to suit business needs, handling payroll, and ensuring accurate tax preparation and compliance.
Experience: 5 - 10 years
Skilled in maintaining accurate financial records, managing accounts payable and receivable, and reconciling bank statements. Proficient in preparing financial reports, ensuring compliance with accounting standards, and streamlining bookkeeping processes for efficiency. Experienced in handling day-to-day financial transactions, payroll processing, and year-end closing procedures with a strong focus on accuracy and detail.
Experience: 2 - 5 years
Proficient in utilizing Google Workspace (Docs, Sheets, Slides, Gmail, Drive, and Calendar) to streamline office operations and enhance administrative efficiency. Skilled in creating and managing spreadsheets, coordinating schedules, organizing digital files, and preparing professional documents and presentations. Experienced in supporting day-to-day administrative tasks, ensuring smooth workflow, and maintaining effective communication across teams.
Experience: Less than 6 months
Proficient in utilizing Microsoft Excel for data analysis, financial modeling, and reporting. Skilled in creating and managing complex spreadsheets, using advanced formulas, pivot tables, and charts to visualize data effectively. Experienced in automating processes with macros, performing reconciliations, and ensuring accuracy in financial calculations and reporting.
Experience: 2 - 5 years
Experienced in analyzing financial data to generate insights and prepare comprehensive reports that support strategic decision-making and business growth.
Experience: 2 - 5 years
Experienced in organizing and managing email communications to ensure timely responses, prioritization of tasks, and efficient workflow. Skilled in creating filters, labels, and folders for streamlined inbox management, scheduling email campaigns, and coordinating with teams to maintain effective communication. Proficient in using tools like Gmail and Outlook to handle high volumes of emails while maintaining professionalism and accuracy.
Experience: Less than 6 months
Proficient in creating detailed budgets and forecasts to monitor financial performance and plan for future growth.
Experience: Less than 6 months
Experienced in managing inventory for e-commerce operations, ensuring stock levels are optimized and products are available for timely order fulfillment. Skilled in overseeing quality control processes, conducting product inspections, and ensuring compliance with quality standards. Proficient in using inventory management systems to track stock movement, minimize discrepancies, and maintain accurate records. Focused on improving operational efficiency, reducing returns, and enhancing customer satisfaction by ensuring high-quality products.
Experience: 2 - 5 years
Skilled in maintaining accurate financial records, managing general ledger entries, and ensuring compliance with accounting standards.
Experience: 2 - 5 years
Proficient in managing administrative tasks, maintaining organized documentation, and providing support to ensure smooth business operations.
Experience: 2 - 5 years
Experienced in managing payroll functions, ensuring timely and accurate processing of employee wages, bonuses, and deductions. Proficient in maintaining payroll records, calculating overtime, and ensuring compliance with tax regulations and labor laws. Skilled in using payroll software to streamline processes, resolve discrepancies, and provide detailed reports for management. Focused on maintaining confidentiality, accuracy, and efficiency in all payroll-related activities.
Experience: 2 - 5 years
Skilled in performing internal audits to assess compliance, identify risks, and improve internal controls. Experienced in reviewing financial records, analyzing processes, and providing actionable recommendations to enhance efficiency and ensure regulatory adherence.
Experience: Less than 6 months
Experienced in utilizing SAP ERP for managing financial transactions, generating reports, and streamlining business processes. Proficient in modules such as Finance (FI) and Controlling (CO) to ensure accurate financial data management, reconciliation, and compliance with organizational standards.
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