QUALIFICATIONS
Substantial experience and outstanding skills in customer service
Accustomed to working in fast-paced environments with the ability to think quickly and successfully handle difficult clients.
Excellent interpersonal skills, ability to work well with others, in both supervisory and support staff roles.
SUMMARY
3 Years working as an Administrative Assistant in a Collegiate School
1 Year and 10 months as a Customer Support Representative handling escalation calls in a Telecom Company
1 Year and 10 months as a Customer Support and Retention Representative in a BPO company
1.5 years as a Customer Support Representative at a publishing company
Presently a Senior Customer Support Representative at a Publishing company
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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