Customer service / VA / Freelancer/Social Media Manager 

Overview

Looking for full-time work (8 hours/day)

at $8.00/hour ($1,408.00/month)

Associates degree

Last Active

May 7th, 2024 (22 days ago)

Member Since

April 16th, 2019

Profile Description

Customer Service Representative

Highly skilled and experienced Customer Service Representative with a proven track record in providing exceptional customer support within the global healthcare industry. Known for delivering outstanding service and maintaining positive relationships with both internal and external customers. Possesses excellent communication, organizational, and problem-solving skills, along with a strong focus on best practices and customer satisfaction.
Key Strengths:
1. Customer-Centric Approach: Adept at maintaining a positive and empathetic attitude towards customers at all times. Consistently goes above and beyond to exceed customer expectations and ensure their needs are met.
2. Communication and Interpersonal Skills: Exceptional verbal and written communication skills, enabling effective interaction with customers and colleagues. Able to adapt communication style to diverse individuals and situations. Skilled at building rapport and establishing strong relationships.
3. Problem Solving and Critical Thinking: Demonstrates strong problem-solving skills and the ability to think critically when resolving complex service activities. Analyzes situations, identifies root causes, and implements appropriate solutions to ensure customer satisfaction.
4. Autonomy and Self-Motivation: Thrives in working autonomously, taking ownership of responsibilities and managing tasks efficiently. Highly self-motivated and proactive, ensuring deadlines are met and tasks are completed to a high standard.
5. Attention to Detail: Displays excellent attention to detail in all aspects of customer service, ensuring accuracy in order management, returns processing, and other service activities. Maintains meticulous records of customer interactions, transactions, and feedback.
6. Team Collaboration: Collaborates effectively with colleagues and cross-functional teams, providing clear and concise communication to ensure seamless coordination of customer support activities. Offers valuable feedback on the efficiency of customer service processes to drive continuous improvement.
With a strong background in customer service, I am confident in my ability to provide exceptional support and contribute to the success of your organization. I am excited about the opportunity to join your team and help enhance the customer experience.