Catherine

Experienced Virtual Assistant

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Overview

Looking for full-time work (8 hours/day)

at $12.00/hour ($2,112.00/month)

BA Communication Graduate

Last Active

May 5th, 2024 (8 days ago)

Member Since

April 13th, 2019

Profile Description

A dynamic Virtual Assistant with a strong focus on providing exceptional customer support, client management, organization, and social media management.
With over 3 years of experience as a Virtual Assistant, coupled with my solid background as a Customer Service Representative and Quality Analyst, I possess a diverse range of skills and expertise to support your business endeavours effectively.
I am well-equipped to manage your social media. I understand the importance of creating catchy and engaging content that resonates with your audience and motivates them to take action.
I have a proven ability to deliver excellent customer support (by phone and email) while also leveraging my sales skills to upsell and cross-sell products or services.
I am organized and detail-oriented and can manage client onboarding/offboarding, and other client management related tasks.
Here's a snapshot of the tools and systems I am proficient in:
? Asana
? Ontraport
? Mailchimp
? Kajabi
? Canva and AI tools
? Google Mail
? Google Drive
? Microsoft Office
? Slack
? Zoom
? Vimeo
? MOJO and Readymode Dialers
? Trello
? Buffer
? Meta Business Suite
? Various social media platforms
If you're seeking a highly skilled Virtual Assistant who can provide administrative support, exceptional customer support, generate leads and drive sales through effective communication and strategic initiatives, I'm here to collaborate with you. Let's leverage my skills to provide you outstanding support.
Please feel free to message me to discuss how I can contribute to your success!

Top Skills

Professional Services » Management Services » Administrative Management

Experience: 2 - 5 years

I have provided a range of administrative and operational support to business owners and entrepreneurs including calendar management, client management, handling correspondence, conducting research, and creating presentations.

Customer Support

Experience: 5 - 10 years

I have 2+ years of experience as a Customer Service Representative with a BPO company, and 5+ years of experience as a Research Analyst (and was promoted to Customer Experience Analyst) with Global Payments Process Centre, Inc. My primary role was responding to US and UK customers via email and phone, and resolving their queries.

Office and Administration » Client Relationship Management

Experience: 2 - 5 years

Other Skills

Marketing » Email Marketing

Experience: 2 - 5 years

Marketing » Content Creation » Social Media Content Creation

Experience: 2 - 5 years

I have 2+ years of experience in social media management, content writing and graphic design creation using Canva.

Real Estate » Appointment Setting

Experience: 2 - 5 years

I have done cold calling and appointment setting in my previous roles.

Customer Support » Phone Support

Experience: 2 - 5 years

Customer Support » Sales Support

Experience: 2 - 5 years

Basic Information

Age
35
Gender
Female
Website
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Address
Rodriguez, Calabarzon
Tests Taken
IQ
Score:  125
DISC
Dominance: 40%
Influence: 24%
Steadiness: 10%
Compliance: 26%
English
C2(Advanced/Mastery)
Uploaded ID
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