General VA, Social Media Marketer, and Customer Support 

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

February 26th, 2024 (58 days ago)

Member Since

January 31st, 2012

Profile Description

With about 6 years of experience as a Virtual Assistant, I have the necessary skills and training that will contribute to your company's growth.

Below are some of the skills that can be can be applied:

Social Media Marketing 
-Creating content, including text posts, video, and images for use on social media-Promoting products, services, and content over social media, in a way that is consistent with an organization’s brand and social media strategy-Scheduling social media posts-Interacting with customers and dealing with customers’ inquiries-Developing new social media strategies and campaigns-Managing a budget to be spent on promoting social media posts and pay-per-click (PPC) advertising-Keeping track of data and analyzing the performance of social media campaigns-Collaborating with colleagues from across marketing departments to ensure branding is consistent

Shopify VA 
-Product listing   
-Shopify store management                  
-Email and Chat Support         
-Order fulfillment                  
-Product and Competitor Research

Customer Support
-Respond to customer queries in a timely and accurate way, via email or chat-Identify customer needs and help customers use specific features
-Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
-Monitor customer complaints on social media and reach out to provide assistance
-Share feature requests and effective workarounds with teaUpgrade to see actual infombers
-Follow up with customers to ensure their technical issues are resolved

Admin Support
- Google workspace 
- MS Excel and Word                 
- Sl.ack, Trello, and Asana                 
-Email List Maintenance

I'm a self-starter and a team player. I can effectively prioritize and multitask and lastly, I'm comfortable with technology (research, learn, and troubleshoot). 
I am looking for a position wherein I can exhibit my knowledge and skills and help me grow as an individual and as an employee.