>Managing large amounts of inbound and outbound calls in a timely manner
>Following call center “scripts” when handling different topics
>Identifying customers’ needs, clarify information, research every issue and providing solutions
>Seize opportunities to upsell products when they arise
>Build sustainable relationships and engage customers by taking the extra mile
>Keep records of all conversations in our call center database in a comprehensible way
>Frequently attend educational seminars to improve knowledge and performance level
>Meet personal/team qualitative and quantitative targets>Setting appointment like B2B
Experience: 2 - 5 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: Less than 6 months
Experience: Less than 6 months
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