> Process online orders manually in Great Plains from different marketplaces (Amazon, eBay, Walmart, SPS Commerce and Shopify)
> See to it that all items will be shipped out within the day.
> Monitor all incoming eCommerce orders and ensure that all are properly invoiced.
> Place/Load tracking numbers in online portals.
> Answer customer inquiries and concerns via chat and
> Coordinate with respective tea
> Process cancellation and return requests from customers.
> Making sure that all marketplaces have passing or exceeds traget CS metrics
> Training newbies of the company processes
> Monitoring each associates' performance through transaction audits
> Providing knowledge assessments and feedback to all associates
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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