Rominence

ECommerce Customer Service SME

20 ID PROOF
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Overview

Looking for part-time work (4 hours/day)

at $10.23/hour ($900.00/month)

Bachelors degree

Last Active

February 15th, 2023 (436 days ago)

Member Since

April 6th, 2019

Profile Description

> Process online orders manually in Great Plains from different marketplaces (Amazon, eBay, Walmart, SPS Commerce and Shopify)
> See to it that all items will be shipped out within the day.
> Monitor all incoming eCommerce orders and ensure that all are properly invoiced.
> Place/Load tracking numbers in online portals.
> Answer customer inquiries and concerns via chat and email.
> Coordinate with respective teaUpgrade to see actual infombers on how to maintain high levels of customer experience. 
> Process cancellation and return requests from customers.
> Making sure that all marketplaces have passing or exceeds traget CS metrics
> Training newbies of the company processes
> Monitoring each associates' performance through transaction audits 
> Providing knowledge assessments and feedback to all associates

Top Skills

E-Commerce » Inventory Management » Quality Control

Customer Support

Office and Administration » Email Management

Other Skills

Customer Support » Email Support

Customer Support » Phone Support

Office and Administration » Data Entry

Customer Support » Phone Support » English Speaking

Customer Support » Technical Support

Customer Support » Social Media Moderation

Customer Support » Forum/Community Moderation

Customer Support » Content Moderation/Management

Office and Administration » Translation

Office and Administration » Microsoft Excel

Office and Administration » Personal Assistant

Basic Information

Age
37
Gender
Female
Website
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Address
Tests Taken
IQ
Score:  120
DISC
Dominance: 26
Influence: 9
Steadiness: 35
Compliance: 30
English
C2(Advanced/Mastery)
Uploaded ID
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