ECommerce Customer Service Representative

92 ID PROOF
Timeproof:
EXPECTED SALARY
Php 30,000.00/month ( $582 USD )
40 hrs/wk ( $3.64 USD/hr )
EDUCATION
Bachelors degree
EXPERIENCE
7 years in Customer Service
BASIC INFORMATION
Age:
32
Gender:
Female
Tests Taken:
IQ
Score:  120

DISC
Compliance:30
Dominance:26
Influence:9
Steadiness:35

English
 C2(Advanced/Mastery)
Last Active:
2019-05-19
Member Since:
2019-04-06
SKILL SUMMARY

> Process online orders manually in Great Plains from different marketplaces (Amazon, eBay, Walmart, SPS Commerce and Shopify)
> See to it that all items will be shipped out within the day.
> Monitor all incoming eCommerce orders and ensure that all are properly invoiced.
> Place/Load tracking numbers in online portals.
> Answer customer inquiries and concerns via chat and email.
> Coordinate with respective team members on how to maintain high levels of customer experience.
> Process cancellation and return requests from customers.

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Data Entry
  • Email Management
  • Excel
  • Personal Assistant
  • Quality Assurance
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing
  • Community Forum Moderation
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support

Office & Admin (Virtual Assistant)
SKILL RATING
  • Admin Assistant
  • Data Entry
  • Email Management
  • Excel
  • Personal Assistant
  • Quality Assurance

English
SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Customer Service & Admin Support
EXPERIENCE

I have 6 years experience in relation to Customer service. I’ve worked for various accounts like DirecTV and Bell Canada (billing and customer inquiries, also provided troubleshooting steps for minor technical concerns). I’ve also assisted casino players via Chat for 2 years in Betfair online casino and another 2 years as a document analyst for Ladrokes Verification Team. I am presently working as an eCommerce CSR who caters to customers ordering items online and I also process online orders (data entry).

SKILL RATING
  • Community Forum Moderation
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

Onlinejobs "ID Proof" Indicator Indicates if "they are who they say they are".

DOES NOT Indicates skill level.

ID Proof scores are 0 - 100 with 100 being the best. It is calculated based on dozens of data points.

It's intended to help employers know who they're talking to is real, and not a fake indentity.

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