> Process online orders manually in Great Plains from different marketplaces (Amazon, eBay, Walmart, SPS Commerce and Shopify)
> See to it that all items will be shipped out within the day.
> Monitor all incoming eCommerce orders and ensure that all are properly invoiced.
> Place/Load tracking numbers in online portals.
> Answer customer inquiries and concerns via chat and
> Coordinate with respective team members on how to maintain high levels of customer experience.
> Process cancellation and return requests from customers.
I have 6 years experience in relation to Customer service. I’ve worked for various accounts like DirecTV and Bell Canada (billing and customer inquiries, also provided troubleshooting steps for minor technical concerns). I’ve also assisted casino players via Chat for 2 years in Betfair online casino and another 2 years as a document analyst for Ladrokes Verification Team. I am presently working as an eCommerce CSR who caters to customers ordering items online and I also process online orders (data entry).