Hi I'm Kaye! I help
I am an executive assistant to decision-makers (C-suite executives)
If you’d like to build a sustainable business by focusing on what truly matters (and not the menial details, book a call at
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Executive Assistant Services
?Standardized processes by creating Standard Operating Procedures for general tasks
?Strategized the whole file organization of the company via Google Drive
?Implemented new processes for the Human Resources department such as Paid Time Offs (PTOs) and holidays.
?Communicated with third-party agencies and apps for refunds
?Handle communication between the CEO and the rest of the team
?Communicate with packaging suppliers and manufacturers to canvas materials, quotes, and pricing.
?Conducted weekly meetings and distributed tasks.
?Managed day-to-day
?Conducting research and compiling data for various projects
?Performing administrative tasks such as data entry, database creation, and data organization.
?Maintained WordPress website and wrote basic podcast feature articles
???Reached out to several podcasts to have executives as podcast guests
?Helped facilitate the hiring process through collating information for candidate vetting and background checks
eCommerce Assistant Services (Amazon, Shopify, Etsy, eBay, and Walmart)
?Efficiently managed major eCommerce platforms including Amazon, Shopify, Etsy, eBay, and Walmart, uploading listings and resolving errors to ensure optimal performance
?Making sure listings are live and eligible to sell
?Uploaded listings and troubleshoot errors
?Directed and trained co-workers on new tasks, cross-training in multiple divisions to increase efficiency and team productivity
?Streamlined company processes by creating, testing, and improving Standard Operating Procedures (SOPs) to reduce errors and save time
?Cross-trained in multiple divisions
?Maintained high levels of customer satisfaction on various platforms including Amazon, Shopify, Etsy, eBay, and Walmart by responding to customer inquiries, handling complaints and feedback, and ensuring timely order fulfillment
?Collated customer feedback and reported to decision-makers to help improve products and services and ensure customer satisfaction
?Attended webinars and summarized vital information for decision-makers, keeping them informed of industry trends and best practices
?Conducted research tasks and provided insights to support business decisions
?Communicated with platform support to resolve problems
?Kept Amazon Account Health rate high through the following tasks:
? Submitting low-level Seller Central cases
? Handling Child Safety Complaints
? Handling Amazon Performance Notifications
? Handling compliance problems
? Resolve Stranded Inventory
? Resolving Price Alerts
? Checking A-to-z Claims
? Monitoring Bindwise's Product Info Changes
? Helping out with Listings Upload and Creating MSKUs
? Enrolling ASINs to AMZShark and MicroAutos
Copywriting Services
?Written sequences for
?Created
?Suggested database improvements
Or
I’m excited to see you succeed!
Cheers, Kaye
Experience: 1 - 2 years
Communicate with customers via email in an upbeat, professional and friendly way; listen to their needs and provide solutions. Work directly with our supervisors to flag and escalate issues. Help establish processes for customer communications. Supporting our customers in multiple time zones Ensuring customer satisfaction by providing excellent customer support. Assisting other departments with services requests and other duties as assigned.
Experience: 1 - 2 years
Efficiently managed major eCommerce platforms including Amazon, Shopify, Etsy, eBay, and Walmart, uploading listings and resolving errors to ensure optimal performance
Experience: 2 - 5 years
Documents, materials, and information are gathered, collated, and prepared for data entry. Conducting research in order to gather information for missing documents and materials. Making digital copies of paper or dictation. Examining all documents and material for accuracy and reporting any errors or inconsistencies to the supervisor. Putting data into digital databases and backing it up on a regular basis. Databases, archives, and filing systems must be updated and maintained. Monitoring, examining, and correcting errors or discrepancies in databases. As needed, generate and export data reports, spreadsheets, and documents. Filing, managing office supplies, scanning, and printing are examples of clerical duties.
Experience: 2 - 5 years
Actively participated in campus journalism for 3 years, honing skills in writing, research, and journalism Produced a range of written work, including news articles, features, opinion pieces, and interviews Demonstrated the ability to write effectively for various audiences, including students, faculty, and the broader community Conducted in-depth research and interviews to gather information and develop compelling stories Analyzed and synthesized complex information to create engaging and informative articles Utilized a variety of writing styles and techniques to convey information and evoke emotion in readers Here are examples to my work: https://kayebydesign.wixsite.com/kayela/writingsamples
Experience: Less than 6 months
Wrote high-quality content for an executive's LinkedIn profile, showcasing their expertise and leadership in their field Developed a strong understanding of the executive's voice and brand, writing content that was consistent with their messaging and goals Conducted research on industry trends and current events to inform content development and ensure relevancy
Experience: 2 - 5 years
Respond promptly and professionally to customer inquiries via email in a timely and efficient manner Provide accurate and helpful information to customers, troubleshoot issues, and resolve problems in a friendly and professional manner Handle a high volume of emails and inquiries on a daily basis, while maintaining a high level of accuracy and attention to detail Ensure customer satisfaction by effectively communicating with customers and providing excellent service at all times Manage customer accounts and orders, update customer information, and process orders as needed Collaborate with other team members to escalate issues as necessary and find solutions to complex problems Monitor customer feedback and trends, and communicate insights to the team to improve products and services Maintain accurate and up-to-date records of all customer interactions and ensure all customer data is secure and confidential Continuously improve email support processes and strategies to enhance customer experience and team efficiency Stay up-to-date with product knowledge and industry trends to provide accurate and timely information to customers.
Experience: 5 - 10 years
As a virtual assistant, English is the primary language I communicate in so I do believe I can hold a conversation in fluent English. I also actively participated in extemporaneous speaking in high school, developing strong communication and presentation skills. Likewise, I demonstrated the ability to think on your feet, analyze complex topics, and deliver compelling speeches in a short amount of time
Experience: Less than 6 months
Maintain accurate and up-to-date records of all administrative tasks, ensuring that information is organized and easily accessible Research and analyze data and provide reports and recommendations to management as needed
Experience: Less than 6 months
Edit and format articles to ensure they are consistent with our brand voice and style guidelines Upload images and other multimedia to enhance the articles and improve engagement with our audience
“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
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