E-Commerce, Virtual Assistant, Tech Supp, Support Operations

Overview

Looking for full-time work (8 hours/day)

at $5.11/hour ($899.99/month)

Bachelors degree

Last Active

March 12th, 2024 (48 days ago)

Member Since

April 4th, 2019

Profile Description

Excellent customer service skills, with a proven track record of handling 100 to 220 inquiries daily and achieving an average 81% customer satisfaction rating. Strong communication and interpersonal skills, with experience in contacting freight forwarders/carriers via email & phone to determine package delivery status and assisting customers in expediting orders and correcting post-sales problems. Ability to work well in a team environment, demonstrated through being the primary interface between Amazon and 3rd party sellers and working with other support teams to resolve customer concerns. Solid problem-solving skills, with experience in checking vehicle documents, assessing rider/driver iUpgrade to see actual info and ensuring accurate fare computation in the UBER UK Support role. Familiarity with Salesforce and general chat and email tools, with experience in creating tickets and re-routing drivers to other departments when Upgrade to see actual infotail oriented and organized, with experience in signing up new customers, retrieving customer data, closing tickets, and cancelling/modifying reservations. Proactive and results-driven, with experience in suggesting a new tactic to persuade cancelling customers to stay with the company, resulting in a much lower cancellation rate.