Kimberly

Virtual Assistant/Customer Service and Technical Support

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Overview

Looking for full-time work (8 hours/day)

at $5.84/hour ($1,120.00/month)

Associates degree

Last Active

June 2nd, 2026 (21 days ago)

Member Since

March 27th, 2019

Profile Description

I have years of experience in the Business Process Outsourcing (BPO) industry, working as a Technical Support Representative. During this time, I handled voice, chat, and email support across various lines of business, consistently delivering high-quality customer service.I also have experience working as a Virtual Assistant for an e-commerce company using Shopify. In this role, I managed social media communications, responded to customer inquiries via messages and comments, and ensured a consistent and professional brand presence online.

In addition to frontline support, I was entrusted by my immediate supervisor with daily reporting responsibilities. This included preparing performance and productivity reports using Microsoft Office applications—particularly Excel, PowerPoint, and Word. I regularly created graphs, conducted basic data analysis, and provided summaries to help interpret daily operational outcomes. This experience served as valuable upskilling and deepened my understanding of business performance metrics.

As I transitioned into the freelance space. I'm drawn to the flexibility and productivity of remote work, which allows me to explore more diverse and challenging roles beyond the repetition of traditional office routines.