Operations Manager, Team Leader, Client Support, Virtual Assistant
11 years in the industry, adept in managing group of leaders with expertise in operations and client-facing environment. Experience in Project Management, Service to Sales, Process Improvement, People Development, Volume Capacity, and Staffing.
2 years of experience as a Team Leader, handling 16 consultants to hit client targets.
4 years of experience as an Operations/Project Manager, handling 150+ FTEs with 11 Team Leaders under my cluster.
Proficiency in Microsoft Office and Google tools.
Proficiency in Social Media Applications:
Proficiency with client based CRM: Siebel, Infusionsoft
I have 2 years experience as a Team Leader and 4 years as an Operations/Project Manager in a BPO setting, 1-year experience in social media moderation.
I have a total of 11 years of experience in customer service in a BPO setting, 2 years as a Team Leader and 4 as an Operations Manager
4 years of experiences in process improvement on customer support as a Project/Operations Manager
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