Data Entry/ Customer Service Representative

Overview

Looking for full-time work (10 hours/day)

at $5.00/hour ($1,100.00/month)

Bachelors degree

Last Active

May 7th, 2024 (12 days ago)

Member Since

March 18th, 2019

Profile Description

Customer Service Expertise:-Successfully handled customer inquiries, complaints, and escalations for 8 years, ensuring high levels of satisfaction.-Developed a deep understanding of customer needs and preferences, delivering personalized solutions and building lasting relationships.-Utilized active listening and empathy to address customer concerns effectively, resulting in positive feedback and increased customer retention.Multichannel Support Proficiency:-Provided seamless support across various communication channels, including email, chat, SMS, and text support.-Managed simultaneous conversations and inquiries through multiple platforms, maintaining responsiveness and accuracy.-Adapted communication style to suit each channel, ensuring clear and concise interactions tailored to customer preferences.Technical Support Skills:-Demonstrated expertise in troubleshooting technical issues and providing solutions to customers in a timely manner.-Proficient in diagnosing software and hardware problems, guiding customers through troubleshooting steps, and escalating complex issues to higher levels of support when necessary.Stayed updated on product knowledge and technical advancements to deliver accurate and relevant assistance to customers.Virtual Assistant/Appointment Setting Experience:-Successfully served as a virtual assistant and appointment setter for 3 years, managing schedules, coordinating appointments, and maintaining calendars with precision.-Leveraged organizational skills and attention to detail to ensure efficient scheduling and timely follow-ups with clients.Implemented effective communication strategies to confirm appointments, reducing no-show rates and maximizing productivity.