Cold Caller Pro | Customer Service Expert | A+ VA |

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

April 26th, 2024 (11 days ago)

Member Since

March 16th, 2019

Profile Description

Need a Cold Caller Pro, Customer Service Expert or Experience VA? That's ME!!

• Cost-Effective & Tech Savvy
• High Speed Internet Connection
• Time Zone & Data Security

Here's what clients book me for:

--- Cold Calling (Real Estate, Medical Insurance, Solar Panel, B2B, B2C) ---

• Research and identify new potential leads and target markets.
• To do outbound calls to cash buyer and seller.
• Customize scripts and messaging to suit different types of leads and market segments.
• Inbound and outbound messaging to our prospective buyers and do follow-ups when needed.
• Implement strategies to overcome objections and effectively handle rejections.
• Utilize social media and online platforms to supplement cold calling efforts and reach a broader audience.
• Coordinate with marketing teams to integrate cold calling efforts with other lead generation initiatives.
• Provide feedback and insights to management regarding the effectiveness of calling scripts and lead generation strategies.
• Stay informed about local real estate market trends, property values, and competitive landscape.
• Conduct follow-up calls and emails to nurture leads and maintain communication throughout the sales process.
• Collaborate with real estate agents to ensure a seamless transition of leads into active listings or clients.
• Document and report on key performance metrics such as call volume, conversion rates, and lead quality.
• Continuously refine and improve cold calling techniques based on feedback and performance analysis.
• Maintain a professional and courteous demeanor during all interactions with clients and prospects.
• Adhere to legal and ethical stUpgrade to see actual infords regarding cold calling practices and consumer privacy.
• Provide administrative support as needed, including data entry, file management, and appointment scheduling.
• Act as a brand ambassador for the real estate agency, representing its values and commitment to excellence in all interactions.
• I can doUpgrade to see actual infocalls daily, depending on dialer(if it's automatic or manual).

--- VIRTUAL ASSUSTANT ---

• Executive Virtual Assistant
• General Virtual Assistant
• Admin Assistant
• Social Media Management
• Email Support
• Copywriting
• Email Management
• Calendar Management
• Customer Service Support
• Travel Arrangements and Management
• Online Meeting Scheduling
• App Integration
• Research and Trend Analysis / Web Research

---CUSTOMER SERVICE ---
• Provide exceptional customer service via phone, email, live chat, and in-person interactions.
• Respond promptly and courteously to customer inquiries, concerns, and complaints.
• Assist customers in navigating product features, services, and policies to ensure a positive experience.
• Handle escalated issues and complaints with professionalism and empathy, seeking solutions to resolve conflicts satisfactorily.
• Process orders, returns, exchanges, and refunds accurately and efficiently.
• Maintain thorough knowledge of company products, services, pricing, and promotions to effectively address customer questions and concerns.
• Educate customers on product usage, troubleshooting techniques, and self-service options to enhance their experience and reduce future inquiries.
• Collaborate with other departments such as sales, marketing, and operations to address customer needs and improve service delivery.
• Follow established protocols and procedures for handling customer interactions, including adhering to privacy and security guidelines.
• Document customer interactions, inquiries, and resolutions in the CRM system to track trends and identify areas for improvement.
• Proactively reach out to customers to gather feedback, solicit reviews, and ensure satisfaction with their experience.
• Provide technical support and troubleshooting assistance for product-related issues, escalating complex problems to appropriate teams as needed.
• Identify opportunities to upsell or cross-sell products and services based on customer needs and preferences.
• Conduct customer satisfaction surveys and analyze data to identify patterns and opportunities for service improvement.
• Participate in training sessions, workshops, and ongoing learning opportunities to enhance product knowledge and customer service skills.
• Maintain a positive and professional attitude in challenging situations, remaining patient, empathetic, and solution-oriented.
• Contribute to a positive work environment by fostering.

I am competitive, hard-working and self-motivated individual, I always do my best in everything I do to make sure that I'll meet my client needs with extra mile.

Well, who wouldn't be interested in that? 
SHOOT ME A MESSAGE AND LET'S HAVE A DISCOVERY CALL, that way we can make sure that we're a perfect fit.