E-commerce |Operations, Fulfillment, Inbox, Backend Support

I’ve handled full ecommerce customer support across Shopify, Amazon, and TikTok — refunds, replacements, inbox cleanup, angry customers, and order tracking issues. I’ve also set up SOPs, templates, and tag systems to keep things organized. I work fast, stay calm, and solve problems without needing handholding.

I’ve worked with Shopify stores for over 5 years, handling customer support, refund processing, order issues, inbox cleanup, and product listings. I’ve also helped set up backend systems to track fulfillment and reduce support delays. I work fast and don’t need to be micro-managed.

Managed high-volume Gmail, Shopify, and TikTok inboxes for ecom brands — tagging, filtering, replying to customers, and escalating urgent cases. I’ve also set up automation rules, canned replies, and tracking systems to keep everything organized and fast-moving.

Handled Amazon order management, refund tracking, and basic listing edits. I’ve worked on backend tasks like reconciling orders, managing return issues, and updating customer records for accuracy.

Used Excel to build trackers for refunds, inventory, and reconciliation reports. I'm confident with formulas, filters, conditional formatting, and cleaning large datasets (10k+ rows) without errors.

Built and managed complex trackers for refunds, customer service logs, inventory, and order reconciliation. I use formulas, filters, data validation, and VLOOKUPs to clean up large datasets and automate repetitive work. Fast, organized, and zero tolerance for errors.

Fast, accurate, and detail-obsessed — I’ve handled thousands of rows in Google Sheets and Excel, cleaned up ecommerce reports, matched order IDs, and processed refunds with no shortcuts.

I’ve built automation in Google Sheets using formulas and Apps Script — things like tagging refund issues, filling missing data, cross-sheet VLOOKUPs, and syncing order statuses. I use automation to save time, reduce mistakes, and clean up messy backend systems.