Nathanel

E-commerce Customer Support Specialist | Shopify

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Overview

Looking for full-time work (8 hours/day)

at $7.52/hour ($1,454.56/month)

High school diploma

Last Active

July 7th, 2026 (9 days ago)

Member Since

March 11th, 2019

Profile Description

I’m a Customer Support, VA, and Support Operations Specialist with 12 years of experience helping businesses provide fast, accurate, and professional customer support.

My strongest experience is in e-commerce support. I worked with Fast Growing Trees, where I handled Shopify/Gladly emails and chats, warranty claims, order status questions, backorders, cancellations, damaged package concerns, shipping issues, and basic product questions.

I was consistently one of the top agents in CSAT, productivity, and quality before taking on customer feedback audit tasks. My audit work includes reviewing negative NPS/CSAT surveys daily, preparing weekly customer feedback recaps, and checking order adjustment reason codes for accuracy.

I can help with:

- Email and chat support
- Shopify order support
- Warranty claims
- Returns/refunds support
- Shipping and tracking issues
- Customer complaint handling
- Negative CSAT/NPS survey review
- Weekly customer feedback recaps
- Order adjustment reason code audits
- SOP creation
- Admin and operations support

Tools I have used include Shopify, Gladly, Zendesk, Slack, SimpleSat, HubSpot, Google Workspace, Microsoft Office, Zoho Mail, PayPal, AliExpress, Oberlo, GoAffPro, and Salesforce.

I’m reliable, detail-oriented, easy to train, and experienced in both frontline customer support and backend support operations.