General Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $11.38/hour ($2,002.88/month)

Associates degree

Last Active

April 24th, 2024 (3 days ago)

Member Since

March 4th, 2019

Profile Description

Work Experience:
August 2021 - Present                 Strictly Savvy - New Zealand
Home-Based/Working Remotely
                                                       General Virtual Assistant
Xero:
Conducted thorough reconciliation of transactions across all accounts in Xero.
Proficient in creating and managing new bills, credit notes, and uploading receipts for approval.
Prepared draft reconciliation reports for review and analysis.
Send payment reminder to overdue clients 
Added and managed new contacts within the Xero platform.

HR Administration:
Handled various HR tasks such as onboarding new employees: adding information to Airtable such as Home address, contact number, salary, dob, uploading profile photos to relevant tool accounts, and setting up Outlook 365 accounts.
Giving the right access for tools, training & free resources.
Maintained strict confidentiality of employee information.
Upload Team’s pay invoice in Xero.
Updating Company’s website via Google Intranet or Rocketspark like adding new employee or removing resigned employee.

Google Intranet Management:
Developed and maintained Google Intranet sites for the Handbook, ensuring up-to-date information.

Hubdoc Management:
Published and uploaded bills efficiently using Hubdoc for streamlined record-keeping.

Inbox & Calendar Management:
Demonstrated adeptness in managing email inbox and calendar, facilitating smooth communication and scheduling.

HubSpot CRM:
Leveraged HubSpot for client correspondence, including updating client information and creating new deals for potential leads.

Better Proposal:
Produced compelling draft proposals for prospective clients using Better Proposal platform.

Company Reporting:
Generated comprehensive monthly reports using Google Sheets to provide insights into company performance.

Social Media Management:
Managed social media platforms effectively, including posting blogs on Podcast, Pinterest, and LinkedIn (content curation and posting).

Document Management:
Proficient in formatting and converting documents into PDF files and Word documents for professional presentation.

Financial Transactions:
Managed and processed payments in BNZ and Paypal accounts efficiently.

LastPass Administration:
Established and managed folders, shared resources, and invited authorized personnel as Admin or granted necessary access.
Ensured updated password management across various accounts.

Kajabi Management:
Added new contacts, imported CSV files, and created website pages using Kajabi platform.

Data Entry:
Executed accurate and efficient data entry tasks with attention to detail.
And proactively handled ad-hoc tasks assigned as a General Virtual Assistant, demonstrating adaptability and resourcefulness.

Tools use: Xero, Hubdoc, Outlook, Slack, Excel, LastPass, Canva, Amplifier(For Soc Media Sched Post), Loom, Airtable, HubSpot, Kajabi, Stripe, HappyScribe, Google Intranet, Teamwork, ClickUp, Paypal, HomeAway VRBO, FB Meta Business, GMBSocial Media Management(FB, LinkedIn,IG, Google Business Account, Podcast, & Pinterest)Booked CalendarsReconcile items in XeroPublished receipts & invoices in HubdocData entryEdit photo in CanvaUpdate our own website Adhoc tasksZoomDropboxWhatsAppChatGPT


Feb 2020 - September 2021                       Therma°       
8flr Skyrise 3, IT Park Lahug, Cebu City 
                                                             Implementation Associate

Converts customers' workflow and data to software platforms.
Configure software to ensure it meets the customer's workflow needs as needed.
Conduct regular check ins with customer base.
Support the Product, Engineering, and QA teams, thru web/mobile app testing including identifying bugs, and tracking enhancement requests.
Support customer support in answering tickets via emails and phone calls.

Tools used: Slack, Loom, Zendesk, JIRA, Asana, Outlook, sql ectron, Gsuites, Excel, LastPass, Zoom, FedEx website tracking.


Feb 2018 - Sep 2018                    The Results Companies  
Mactan Newtown Lapu-Lapu City
                                          Technical Support Representative:

Represents Comcast in a professional and positive manner on all situations.
Offering products and services to meet customer needs.
Provides technical assistance to inbound telephone inquiries.
Dispatch / send technician when needed.

June 2015 - Oct 2017       Teleperformance
Cebu IT Park
                              Customer Care Representative(Banking Account):

Responsible for ensuring that clients received an adequate level of service or help with their questions and concerns.
Providing clients queries in regards to their bank account.
Protect client’s personal information in a sensitive manner. 
Use Outlook and Skype for internal communications.


June 2010- March 2014         Qualfon Philippines Incorporated 
Cebu City
                                   CRD Analyst ( Case Resolution Department ): T3

Replying emails(Microsoft outlook) coming from clients and supervisor in all centers worldwide.
Receiving fax information from the customer.
Making inbound and outbound call.
Make follow up calls and emails for missing documents like proof of purchase, photocopy of the airtime card or serial number of the phone.
Call third party vendor to verify the legitimacy of the receipt.
Create ticket for system error.
Creating and closing tickets for system error.

                                                Supervisory Group: T2
Receiving calls when a customer wants to speak a supervisor that has been transferred from (all centers) any department and tier 1 and 2.
2nd highest point of escalation.

                                         Technical Support Representative: T1
Provide phone Troubleshooting.
Interact with customers to provide information in response to inquiries about products or services and to handle and resolve complaints.
Communicate with customers through a variety of means by telephone, email etc.
Handle general questions and complaints.
Make changes or updates to a customer’s profile or account information.
Keep records of transactions and update and maintain a database of information.