Virtual Medical Assistant / Scheduler / Appointment Setter

Overview

Looking for full-time work (8 hours/day)

at $4.60/hour ($809.60/month)

Associates degree

Last Active

May 3rd, 2024 (today)

Member Since

February 28th, 2019

Profile Description

General Virtual Assistant / Virtual Medical Assistant/ Appointment Setter/ Appointment Scheduler / Customer Service Representative

2024
VIRTUAL  MEDICAL ASSISTANT:
Worked for CLS Health based in Texas US under an Outsourcing Agency from March 2024 to April 2024. Mainly task; Answering patient calls to schedule appointments with different specialists. Also, handling cancellation and rescheduling appointments, creating patient's chart and using eCW EMR System. Taking in 60-80 calls per day.

2023-2024
VIRTUAL  MEDICAL ASSISTANT:
(Admin Assistant) I worked for Allied Pain and Spine Institute based in CA, US under VA Agency, BruntWork Philippines, from Sept 2023 - Feb 2024. Used Tebra(Kareo) EMR System to create Patient’s Chart, Enter patient’s demographics information from attorney’s referral letter received in email, requesting a copy of 9785 PTP Authorization letter from Insurance Companies via email, do follow ups on email and through phone calls and upload auth into patient’s chart, updating Patient’s Tracker and scheduling patients with Pain Management Doctors, etc.

2021-2022
US HEALTHCARE CUSTOMER SERVICE REPRESENTATIVE:
I worked for Genworth Long Term Care Insurance 
Company based in the US for 8 mos. inUpgrade to see actual infothat's under Genpact - BPO Company in the Philippines. In this company, I answer calls from
our  policy holders. I was part of the Benefits Department. I usually answer 
their benefit information inquiries. And always leave 
a note in the patient's account every after call.

2017-2021
US HEALTHCARE CUSTOMER SERVICE REPRESENTATIVE:
I worked for Humana Insurance Company based in the US 
for 4 years and 2 mos. in yearUpgrade to see actual infounder Hinduja Global Solutions - BPO Company in the Philippines.
I answer calls from healthcare providers such as 
Doctor's Office, Rehab Facility, Skilled Nursing 
Facility, and Home Health Agency to process their 
Pre-Authorization request for their members. 
I handled Outpatient and Inpatient Requests. There are 
requests that are automatically approvable by the 
system after processing, and there are requests that 
need to be reviewed by our nurses and they will call 
us again for the auth status.

2012-2013
SALES SERVICE REPRESENTATIVE:
Worked with Market Force based in GA, US under Access Worldwide Communications -  BPO Company in the Philippines from  November 7, 2012 to April 12, 2013. Mainly task; Outbound calling the field associates in our leads and offering them to schedule for an On-call  Mystery Shopping job at certain fast food chains  or establishments. Getting commission on every successful schedule with a field associate.