9+ YEARS CUSTOMER SERVICE | QUICKBOOKS 6 YRS | AIRBNB 3 YRS

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Bachelors degree

Last Active

May 12th, 2024 (4 days ago)

Member Since

February 25th, 2019

Profile Description

You will need someone like me who has over 9 years of experience in the BPO industry, handling inbound and outbound calls or emails, front-line support, and consistent top performer. Below is the relevant experience I had in the BPO industry: Subject Matter Expert of Intuit Products: • QuickBooks Self-Employed• QuickBooks Online• QuickBooks App (Mobile & Desktop)• QuickBooks Voice, Email and Chat Support• QuickBooks Dekstop— Responsible for the assigned team's performance. This includes monitoring the efficiency of the internal processes, resolution, and team action plans.— Take complex issues or supervisory cases— Provide daily reports to the Team Leader to ensure performance metrics are achieved.— Direct interactions with US / UK clients for reporting known bugs and other product-related concerns. Online Property ManagerAIRBNB Support Specialist— Provide excellent customer service support to both guests and hosts by guiding them on how the Airbnb product works using the app/browser, reporting issues, and routing them to higher tiers for specialized cases.— Flexibility in switching to calls, messaging, email, and live chat support channelsHighlights:• Typing Skills (80 - 100 WMP)• Computer and Internet Skills• Excellent Written and Verbal Communication  • QuickBooks