8d04 128 4db00fe9cd

Virtual Assistant/ Project Manager

80 ID PROOF
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EXPECTED SALARY
Php 55,000.00/month
( $1,046 USD )
EDUCATIONAL ATTAINMENT
Bachelors of Arts in Broadcast Communication 
AVAILABILITY
40 hrs/wk
( $6.05 USD/hr )
EXPERIENCE OVERVIEW
Project Management, Administration and Customer Experience Specialist
BASIC INFORMATION
Age:
37
Gender:
Female
Location:
Bacolod City, Negros Occidental
Tests Taken:
IQ
Score:  125

DISC
Dominance:39
Influence:36
Steadiness:5
Compliance:20

English
 C2(Advanced/Mastery)
Last Active:
February 3rd, 2023 (2 days ago)
Member Since:
February 21st, 2019
SKILL SUMMARY

Have long term experience in providing client and customer satisfaction in providing the best quality of service they deserve. Worked with various and leading companies for the past 13 years before turning into freelancing. 
I work with diligence and driven to deliver the best results. I take pride for being reliable and being dependable. I value integrity in everything I do because I believe trust plays a significant role in this industry. 
Furthermore, I am expert on-
Providing the best customer service (phone, emails or chats)
Handling escalations
Data Entry
Planning
Problem Solving
Updating database
Product Description 
Business Development
Proficiency on the use of tools (Amazon Workspace, Salesforce CRM, VMWare, Google Sheet, Google Docs, etc.)

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Data Entry
  • Email Management
  • Excel
  • Human Resource Management
  • Project Coordinator
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Transcription
  • Travel Planning
  • Community Forum Moderation
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation

Office & Admin (Virtual Assistant)
EXPERIENCE

Project Manager/Customer Success Specialist, Kathy Kuo HomeNew York, USAAugust 2021- February 2022Virtual Assistant, VaxworksBrisbane, Queensland, AustraliaFeb 2020- August 2021Business Development Representative, Peak SupportBacolod, PhilippinesJun 2019- Jan 2020

SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Transcription
  • Travel Planning

Customer Service & Admin Support
EXPERIENCE

Supervisor, Concentrix Inc.
Bacolod, Philippines
Jul 2015- Feb 2019
Customer Service Associate II, Convergys Phils. Inc
Bacolod, Philippines
Nov 2009- Jul 2015
Technical Support Associate, Teletech Philippines Inc
Bacolod, Philippines
Jan 2006- Nov 2009

SKILL RATING
  • Community Forum Moderation
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation

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